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Lead – Account Management (Mumbai)

Freshworks

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.
Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description

Overview:Job Role :
We are looking for an experienced Enterprise Strategic Account Manager. The ideal candidate has Saas sales experience with a terrific reputation for over-achieving quota by growing revenues in existing customers.
Experience in identifying, developing, negotiating, and closing large-scale technology deals
Experience in presenting technology suite of products within an existing portfolio of accounts
Experience in proactively growing customer relationships while being curious to understand client’s business
Consult and translate customer business and technology needs into technology solutions
Proven track record of consistent territory growth and quota achievement
Understanding of Customer Experience/Employee Experience in a world of digital business transformation.

This candidate should be a self-starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. He/ She should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. The Account Manager will be an exceptionally strong analytical thinker who thrives in fast-paced dynamic environments with good communication and presentation skills.

Roles & Responsibilities:
Drive sales in a defined set of accounts to meet or exceed revenue targets

Develop and execute against a strategic plan that leads to the creation and maintenance of a robust sales pipeline (ideally 4X) including opportunities in existing accounts

Manage numerous accounts concurrently & strategically

Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely AEs, Customer Success, Implementations, Billing, Support, deals teams etc

Analyze sales/metrics data from your accounts to help evolve your strategy

Assist customers in identifying industry relevant use cases and educate customers to make a strong business impact

Develop long-term strategic relationships with key accounts

Maintain best in class service and customer satisfaction

Open to travel if and when needed (mainly domestic)

Qualifications

● 8 – 12 Years of Experience into Sales Domain

● University Degree is a requirement, Excellent verbal and written communication

● Preferably at least 5+ years of strategic SaaS sales experience in a B2B environment

 

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Lead – Account Management (Mumbai)

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Freshworks

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