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Index Client Service Specialist

MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community.

Your team responsibilities

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s benchmark products.

The Index CS Specialist will strive to become a product and client type expert within the CS group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts.

Client contact is primarily via telephone and email, but occasional traveling may be required for on-site presentations or training.

What we will offer you: Depending on your location of your role, you can expect

  • Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
  • A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle-to-work schemes, gym benefits, retail discounts
  • A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
  • An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
  • A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

Your key responsibilities

  • Key contributor to growth by achieving high client retention rates and increasing productivity
  • Understand clients’ investment process, needs and use cases to provide premium service to assigned accounts.
  • Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients
  • Communicate client data management process and use case within the organization
  • Contribute to the account management function by ensuring relevant product and Research information is shared with clients
  • Responsible for delivering client education and product training
  • Answer detailed client inquiries about MSCI products and methodology
  • Become a Trusted Advisor by applying both product and client expertise to pro-actively identify solutions/product usage that create value for the client – hence contributing directly to up-selling and cross-selling opportunities
  • Work closely with account managers and sales support teams during product implementation and on boarding of new clients.

Your skills and experience that will help you excel

  • Undergraduate degree in finance, economics, statistics, mathematics, or similar field.
  • Excellent English communication skills (verbal and written).
  • CFA, MBA or equivalent degrees is a plus.
  • Minimum of 5 years’ experience in Financial Services.
  • Deep understanding of international financial institutions and global financial markets.
  • Strong analytic, quantitative, and problem solving skills.
  • A self starter and highly motivated, ability to work individually and within a team.
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.

How we’ll support you

  • Coaching, support and encouragement from experts in your team
  • Access to a wide range of learning opportunities to support your growth and development
  • Customizable learning journeys to help you navigate your professional development
  • Transparent performance-based compensation schemes
  • Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola! MSCI and Climate Action Group.

About MSCI and our teams

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

At MSCI diversity is at our core and inclusion defines our culture. Our people are empowered to maximize their potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work. We work, learn and grow together and we are committed to hiring and promoting qualified women, ethnic minorities and members of the LGBT+ community candidates, who have historically been underrepresented in financial services.

To learn more about life at MSCI please visit https://careers.msci.com or follow us on LinkedIn, Twitter, Glassdoor.

To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law

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Index Client Service Specialist

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MSCI

MSCI is a leading provider of critical decision support tools and services for the global investment community.

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