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General Manager – Global Forwarding

C.H. Robinson


Are you a global forwarding leader that has found success leading a team of engaged employees to achieve office goals? Are you motivated by impacting the growth of both an office and a team? As the General Manager you will provide oversight and have accountability for talent development, commercial growth, product development, operational quality and financial management for our Atlanta global forwarding office. As the leader of the office, you will manage and execute sales and operations to achieve strategic business and financial objectives aligned to enterprise vision and goals. You will focus on strategic business planning to ensure that quality, growth and efficiency goals are met.

Strategic Business Planning and Management:

  • Sets, articulates, and leads branch vision and direction
  • Collaborates with team to create and articulate strategic market plan
  • Drives improved business decision making by utilizing analytics and leverages organizational resources and technology to improve efficiency, productivity and financial results
  • Designs, implements and reviews organizational structure to drive business objectives
  • Builds, manages, and leverages internal relationships to ensure collaboration, capacity alignment, issue resolution, and service improvements to maximize efficiencies and results

Financial Management:

  • Accountable for the financial performance of the branch
  • Sets overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
  • Responsible for all expense management, including personnel-related costs
  • Review and monitors daily, monthly, quarterly reports and analytics to:
    • Monitor performance metrics (i.e. quality, volume, employee productivity)
    • Identify budget impacting metrics (i.e. volume, sales, productivity, etc.)
    • Adjusts business processes, strategy, and resources accordingly
  • Monitors the invoicing process and lags in billing and/or payment

Business Growth and Development:

  • Possesses a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverages those appropriately to work with the Commercial teams to:
    • Identify opportunities
    • Drive sales growth with new and existing customers
    • Establish new supply chains and business models
    • Optimize client solutions
  • Seeks opportunities to strengthen and maintain existing relationships with strategic customers.

Talent Management:

  • Responsible for annual workforce planning process and partners with Talent Acquisition to recruit, select, and onboard qualified and diverse talent
  • Manages the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
  • Manages the team’s reward and recognition strategies
  • Reviews employee engagement measures and implements action plans to improve culture, engagement, and collaboration

General Management:

  • Oversees and adheres to workplace conduct, risk management and compliance practices including regulatory compliance (SOX), responding to internal audit requests, and implementing process changes as necessary
  • Creates, updates, and implements business continuity plans, including risk assessment, customer and employee impacts, issues and solutions, and clearly communicates to appropriate parties
  • Responsible for oversight of logistics and facilities management for the office or offices
  • Actively leads and/or participates in various industry, community and campus activities
  • Other duties or responsibilities as assigned

Required Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Minimum 7 years Global Forwarding operations experience
  • Minimum 5 years of people management experience
  • Ability to travel up to 50% (domestically)

Preferred Qualifications:

  • Experience managing financials including P&L & metrics for a business segment
  • Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management
  • Broad market and industry knowledge
  • Experience managing cross-functional projects
  • Proficiency presenting to both internal and external audiences
  • Demonstrated negotiation, collaboration, and influencing skills
  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

To apply for the job click here

General Manager – Global Forwarding

To apply for the job click here

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C.H. Robinson


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