Program Manager Global Customer, Success Ethicon, Inc

Johnson & Johnson is recruiting for a Program Manager, Global Customer Success position focused on our Ethicon, Inc. business. This position can be based at the J&J site in Redwood City, CA or can be performed remotely.

Ethicon, Inc., part of the Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world’s most pressing health care issues and improve and save more lives. Through Ethicon’s surgical technologies and solutions including sutures, staplers, energy devices, trocars and hemostats and our commitment to treat serious medical conditions like obesity and cancer worldwide, we deliver innovation to make a life-changing impact. For more information, visit www.ethicon.com.

The Program Manager (PM), Global Customer Success will set the course and navigate the intersection of service strategy development and commercial execution of the Ethicon Global Customer Success (GCS) strategy. In addition, the PM will develop a critical roadmap that will define the capabilities and resources needed to support our customers and the vision of the GCS organization. Data-driven, the PM will work closely with other members of the GCS team such as Technical & Clinical Services, Customer Excellence and Service Operations to develop project plans vital to achieving business objectives. Additionally, the PM will provide governance through effective prioritization and allocation of resources to achieve strategic goals. Reporting to the Director of Platform Support, this person will lead and coordinate activities across GCS, functions, and platforms including research and development, manufacturing, supply chain, quality, service, and commercial and product marketing, to ensure execution of the GCS strategy.

Key Responsibilities:

• Coordinate and support the execution of the Global Customer Success (GCS) strategy from a project management perspective.
• Working with GCS team members and cross-platform partners, develop a holistic service and support roadmap inclusive of currently commercialized products as well as those in development
• Support Commercial and GCS teams during new product/service roll-out and ramp up
• Lead Global Customer Success readiness for new program and product introductions and implementations
• Manage day to day program activities and overall project resourcing
• Drive the cross-functional project team across identified functions to ensure execution is aligned with the overall business objectives
• Collaborate with Commercial, Supply, Manufacturing, Marketing and Service teams to maintain agility of new product introductions while aligned to the long-term commercial strategy
• Support development of project business cases and appropriate prioritization of activities and projects
• Develop and roll out processes that support commercial product and program implementation

Qualifications

Qualifications

• A minimum of bachelor’s degree is required

• At least 4 years business experience required

• At least 4 years’ experience in any of the following combined functions: Supply Chain, Quality, Service, Operations, Marketing, General Project Management is required

• At least 4 years of Program management or project leadership experience is required

• Experience with capital product (placing, servicing/launching/enhancing, etc) is preferred.

• Experience leading cross-functional teams is required

• At least 2 years’ experience in new product introductions, launches, commercial program required.

• Six Sigma/Process Excellence, Project Management (PMP) certifications are highly preferred

• Change management, influence skills, and the ability to work effectively and drive alignment in a complex environment through strong communication is required.

• Ability to develop and mentor people and utilize customer-focused decision making is preferred

• Ability to build business strategies, embrace financial goals, capital budget management and driving strategy implementation is preferred

• Prior experience in development of new to market launches OR implementation strategies (prior to launch) required

• Experience working in the healthcare industry with medical devices is preferred

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

Primary Location
United States-California-Redwood City-150 Shoreline Dr
Other Locations
North America-United States
Organization
Auris Health, Inc. (6267)
Job Function
Marketing
Requisition ID
2206044031W