Senior Customer Marketing Specialist – Slack

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Job Category

Marketing

Job Details

As companies around the world consider the implications of hybrid working models, Slack is uniquely positioned to lead the way to be their digital HQ. We are looking for a Senior Customer Marketing Specialist who can create and deliver our amazing customer stories.

Our mission in Customer Marketing is to create customer stories that support our category creation and empower our innovative community of people who are changing the way they work with Slack. Our team plays a leading role in guiding the marketing organization (and entire company!) to become more customer-centric with our storytelling. We’re looking for someone to join our team who has experience in crafting narratives that move away from being feature-centric and instead focus on transformative value stories that position customers as industry leaders.

In this role, you’ll be responsible for developing and cultivating long-term, strategic relationships with the key stakeholders who are championing Slack in their orgs. You’ll become a specialist on how customers are using Slack, uncovering use cases and ROI that prove the value it brings to their business. You’ll flex your talents by thinking like a marketer but operating like a strategic member of the account team, finding ways to share success stories that drive further adoption and maturity through these engagements.

At its core, the role is about crafting opportunities to put customer stories at the heart of everything we do and showcasing the value of Slack and our vision to help organizations thrive in this all-digital, work from anywhere world or Digital HQ. This person will develop a deep understanding of our customers and their usage of Slack, have excellent written and visual communication skills, and must thrive in operating in a fast-paced, entrepreneurial, and competitive environment with a focus on customer success.

This is a highly visible role supporting our JPN region with exposure across the global team as well as both Slack and Salesforce go-to-market organizations.”. We’re looking for a proven leader who thrives working with sales teams and customer success teams.

Slack has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to try to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like you, why not say

hello?

What you will be doing

• Work closely with customer success, sales, product marketing and comms teams to identify and craft stories for our most strategic customers to support our go-to-market initiatives
• Create programs and repeatable processes for how we include customer stories in our company’s most pivotal initiatives including launch moments, events, and brand campaigns, ensuring the customer voice is represented throughout
• Produce rich customer stories across all formats, channels and full-funnel activities including blogs, case studies, videos, demos, webinars, speaking opportunities, etc.
• Handle external agencies to create compelling customer stories
• Align with the global customer marketing team to deliver the appropriate corporate message in the region as well as contributing to optimize the global operating model and processes. Partner with the Salesforce team to drive joint customer stories.

What you should have

• 2+ years of customer or content marketing and B2B enterprise software experience
• Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities
• Great customer and executive stakeholder communications skills
• Excellent writing skills
• A customer-first approach with a passion for storytelling
• A love for storytelling in a simple, thoughtful, and visual manner
• Ability to drive business as a hub of diverse members
• Bachelor’s degree is required
• Business level English, Fluent level Japanese

Slack is a layer of the business technology stack that brings together people, partners, and systems – a single place where people can effectively work together, find valuable information, and access hundreds of thousands of critical applications and services to do their best work.

From global Fortune 100 companies to corner markets, businesses and teams of all kinds use Slack to bring the right people together with all the right information. Slack is headquartered in San Francisco, CA and has offices around the world. For more information on how Slack makes teams better connected, visit slack.com.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.

Come do the best work of your life here at Slack.

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