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Senior Lead Business Execution Consultant – Enterprise Service Governance Office (ESGO)

wellsfargo Wells Fargo

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant deliver on key regulatory requirement, across multiple stakeholder groups. This is an individual contributor role that will work horizontally across the ESGO, requiring program-wide knowledge and expertise. This role will need to quickly get up to speed on existing ESGO processes, the services methodology and data model (e.g., service definitions, linkages to other inventories, legal entity service relationships, service-based cost allocations), relationships with complementary programs (business continuity), and regulatory requirements (e.g., recovery and resolution planning). This role will work closely with Recovery and Resolution Planning, Supply Chain Services, Enterprise Analytics and Allocations, Information Technology, Corporate Properties Group, the Law Department, Finance, and HR amongst other partners. Learn more about the career areas and lines of business at wellsfargojobs.com .

Enterprise Services Governance Office (ESGO)

The ESGO is part of Enterprise Business Resiliency within the Chief Administration Office (CAO) which identifies the Services Wells Fargo performs across the enterprise, what Service Components are used to perform these Services, and who provisions and consumes these Services. The ESGO partners with subject matter experts and stakeholders representing all lines of business to maintain the inventories, data, and linkages included in the Service Catalog. The ESGO then leverages this information to support various regulatory obligations (e.g., Recovery and Resolution Planning, Service Material Entity Identification). Specific ESGO responsibilities include:

  • Maintaining an enterprise-wide inventory of Services and the Components required for Service delivery;
  • Facilitating the identification of Services required in resolution;
  • Identifying the interconnectedness of Services across legal entities;
  • Mitigating identified Service continuity risks;
  • Supporting identification, review, documentation, and ongoing governance of service continuity

Specific responsibilities of this role:

  • Improve ESGO Risk and Control Environment: Identify and resolve issues that impact the ESGO Service Catalog, ESGO technology, and line of business ability to execute on contingency plans
  • Develop Key Metrics: Identify, define, and report on key metrics to measure ESGO size and scope, productivity, risks, and control environment
  • Improve ESGO Data Quality and Underlying Processes: Proactively identify potential system enhancements and through partnership drive to implementation
  • Strengthen Cross-Program Alignment: Support ESGO alignment with enhanced Risk and Control Self-Assessment methodology, business continuity methodology and criticality approaches, and other related programs and inventories
  • Enhance ESGO Operating Model: Understand, improve, and strengthen services-related roles and responsibilities, change processes, and governance and escalation paths and infrastructure
  • Enhance Services Methodology: Document and refine service definitions, criticality methodologies, and guidance and develop processes and monitoring to promote ongoing adherence to standards
  • Develop new and enhance existing metrics to better monitor ESGO program health and performance as well as Critical Service continuity risk across the enterprise
  • Produce ESGO program level reporting for senior leadership and broader ESGO stakeholders including key insights, accomplishments, and risks with supporting data, metrics, and analysis
  • Develop strategic and implementable solutions to drive continuous improvement in ESGO processes, controls, and governance activities

The ideal candidate will have the following qualities:

  • Structured thinking – ability to apply frameworks and bring structure and organization to unstructured problems
  • Act with a sense of urgency – ability to execute against aggressive, but feasible timelines and plans
  • Connecting dots – understand downstream impacts of decisions, identify new risks that may emerge despite mitigating a different risk, understand how programs, inventories, taxonomies, and methodologies do and do not relate
  • Problem solving – ability to quickly understand and decompose complex issues and develop implementable solutions that address observations and do not create additional risks
  • Sound judgment – ability to make decisions and develop recommendations based on risk and expected value vs. level of effort and probability of success
  • Strong communication – ability to clearly and concisely summarize complex topics via verbal, PPT, and email communications
  • Execution oriented – ability to make measurable forward progress, create and manage action plans, and proactively identify obstacles and develop recommendations and requirements to overcome those obstacles
  • Risk and controls – familiarity with the Risk Management Framework and lifecycle, ability to ability risk, control, governance, and regulatory lenses to problems, processes, and recommendations
  • Data and analytics – ability to work with complex data sets, identify key takeaways and insights, develop quality summaries (supported by data), and develop/maintain key metrics to measure program health and the risk and control environment (e.g., KPIs, KRIs, leading indicators)
  • Attention to detail – ability to produce high quality deliverables, presentations, and analysis

Required Qualifications, US:

  • 7+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives
  • Outstanding problem solving and decision making skills
  • Ability to exercise independent judgment and creative problem solving techniques
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to lead projects/initiatives with high risk and complexity
  • Knowledge and understanding of Regulatory Risk and Compliance policies and programs
  • Ability to take on a high level of responsibility, initiative, and accountability
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals (DQO0010889)
  • Ability to be proactive, innovative and creative in meeting customer and enterprise needs
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Experience communicating in both written and verbal formats with senior executive-level leaders (DQO0011001)
  • Experience managing projects in a large enterprise environment

Job Expectations:

  • Posting locations: Chandler, AZ; Charlotte, NC; Des Moines, IA; Minneapolis, MN. No other locations will be considered. Hybrid schedule working 3 days in office and 2 days remote.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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Senior Lead Business Execution Consultant – Enterprise Service Governance Office (ESGO)

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Wells Fargo

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

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