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Sr. Security Technical Program Manager, WWRO CRM Security and Compliance


Our mission: To be Earth's most customer-centric company.


Job summary
Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“Cloud Computing”). With AWS you can requisition compute power, storage, and many other services gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

Join us in building on AWS, for AWS!

The AWS Worldwide Revenue Operations Customer Relationship Management (WWRO CRM) team is looking for a passionate, innovative, results-oriented Senior Technical Program Manager to join our security and compliance team.

As a Sr. Technical Program Manager on the Security and Compliance team, you’ll have a unique opportunity to innovate in the security space of Customer Relationship Management (CRM) and Salesforce. You will execute programs and security campaigns to raise the security bar across a fleet of Salesforce instances and support a wide spectrum of use cases. Responsibilities include in driving product improvements to automate security assessment the collection of business and systems requirements from customers, writing specifications, driving project schedules from design to release, and managing the production launch. You will make appropriate tradeoffs to optimize time, goals, customer impact and desired outcomes to internal cross-functional teams.

The right candidate will possess a strong technical program management background, will have demonstrated experience leading large projects, and will have a well-rounded technical background. As a Technical Program Manager, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. We have a fantastic team. A desire to earn trust and enjoy working with other great individuals is a must.

About Us

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Location: This role is open to any corporate office in North America including locations in: Seattle, WA; Dallas, TX; Charleston, SC; Austin, TX; Boston, MA; Jersey City, NJ; Atlanta, GA; Arlington, VA. Relocation offered from within the US to any of these locations.

Key job responsibilities

  • Provide technical leadership by facilitating solution/design/architectural discussions; find and research ways to utilize AWS tools and Salesforce Platform to improve security.
  • Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.
  • Collaborate with partner teams to define security related deliverables, roadmaps, accompanying documentation for projects and programs.
  • Work with a cross-functional scrum teams to deliver projects in iterative release cycles.
  • Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.
  • Create, maintain, and communicate project status to stakeholders

A day in the life
You will operate with high autonomy owning security campaigns and bar-raising initiatives. This role has a high level of discretion to own and move projects forward to meet target dates you define. As a team, we manage approvals for data access and significant configuration changes to the system. Although not daily, this role will play a significant role in addressing those consultations. You will own the definition of success metrics for your projects and the weekly status reporting.

About the team
We are an inclusive team working in various time zones across North America. We like to enjoy our work driving a high-bar for security and compliance. We celebrate our wins and we are supportive on the rare tough days. We work hard and value a work / life balance with flexibility.


  • Degree in Computer Science, Engineering, Mathematics, or 3+ years equivalent experience in a technical field
  • 5+ years of industry experience in developing software or services
  • 5+ years experience in program management or equivalent experience


  • Advanced/Master’s degree in Business Administration (MBA)
  • Experience with Salesforce and/or other CRM related technologies.
  • Knowledge of system security vulnerabilities and remediation techniques
  • Experience working with technology and security leadership to articulate security and or compliance strategies
  • Excellent verbal and written communication
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Our mission: To be Earth's most customer-centric company.

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