Change Acceleration Lead, Professional Services

DESCRIPTION

Job summary
Do you have a strong organizational change acceleration and management background,
with experience implementing successful change acceleration programs to support
transformation initiatives within large (Global 2000, or comparable) enterprises? Does the
prospect excite you of creating an opinionated approach to transformation combining
organizational change management, the AWS cloud, and Digital Transformation to help our
customers become cloud-optimized, digital enterprises?

At Amazon Web Services (AWS), we are seeking outcome driven and customer obsessed
Consultants who possess Organizational Change Management (OCM) subject matter
expertise with large-enterprise Management Consulting backgrounds and knowledge of
digital/ cloud transformation to join the AWS Professional Services (ProServe) People &
Change (P&C) global specialty practice. P&C Consultants help the world’s largest enterprises
successfully navigate the myriad changes to business and IT capabilities, processes, and workforce that enterprises encounter when adopting the AWS platform at enterprise scale as they transition from operating their businesses in on-premise datacenters to the cloud.

In this role, primarily, you will use agile solutions to address the human factors affecting an organizations’ ability to reach its strategic objectives, with a focus on culture, leadership, organization structure, skills, communications, and training. You will lead customer engagement delivery of P&C services, and partner with customer business and IT executives to ensure cloud transformation succeeds and is sustained over the long-term. You will leverage a structured approach to organizational change management rooted in AWS and Amazon best-practice, and enable customers to implement their cloud-based operating model as they migrate existing systems and build new systems using the full range of AWS services, both quickly and for sustainability.

Secondarily, you will also contribute to the development and management of the practice
portfolio of engagements, standards for delivery excellence, and support go to market
strategies in partnership with global Sales & Account Management teams, ProServe Practice
Managers, Customer Success Managers, territory leaders, etc. You will cross-functionally
work with practice teams around the globe, PS Leadership team, Commercial management
team, solution architecture, operations, finance, marketing, and Customer Stakeholders.

Key job responsibilities

• Lead end-to-end delivery of P&C services to one or more customer engagement workstreams on the different components of Org Change activities (org change management, organizational alignment/ design, communications, training, culture solutions), utilizing P&C structured delivery kits.
• Apply AWS P&C tools and framework to develop and deliver the overall Org Change transformation strategy and detailed change plan(s), including user adoption programs and impact measurement.
• Deliver in AWS methodology and mechanisms to enhance solution quality.
• Engage with customer stakeholders, consultants and contractors for project set up, delivery, and closure.
• Participate in business development, including proposals and customer relationships.
• Build the P&C practice by helping with market research, thought leadership, capability development, sales enablement, and knowledge management.
• Engage with customer stakeholders, consultants and contractors for project set up, delivery, and closure.
• Engage in a continuous feedback loop to inform ongoing innovation of solution offerings.
• Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.

BASIC QUALIFICATIONS

• A Bachelor’s degree or equivalent experience.
• 10+ years of consulting experience in customer-facing roles.
• Organizational Change Acceleration consulting and one or more of the following transformation practice areas: IT consulting, Leadership Advisory, Culture, Cloud-based IT transformation.
• 7+ years of combined experience in 3 or more of the following areas: Organizational Change Management, Culture, Transformation Leadership, Workforce Transformation, Talent strategy, Digital role design, Strategic workforce planning.
• Hands-on experience in engagements where Org Change execution was part of an enterprise level transformation initiative.
• Expertise in Org Change stakeholder communication management, strategies, roadmap, approaches and processes

PREFERRED QUALIFICATIONS

• Previous Big Consulting experience.
• Possess AWS experience and certifications.
• Possess OCM and PMI certifications.
• Proficiency in presenting to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts
• 5+ years workstream leadership experience in managing an OCM delivery team.
• Managed and delivered IT engagements for large, Enterprise customers.
• Familiarity with AWS and Enterprise IT infrastructure.
• Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).
• Experience with Agile Enterprise IT Management frameworks (e.g. SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)
• Analytical, able to work effectively in a matrixed organization, adept at managing multiple workstreams.
• Must enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define innovative solutions that meet the end customer’s requirements.
• Must be flexible and adaptable; able to work in ambiguous situations.
• Documented outstanding writing and presentation skills with proven ability to create clear, concise, and tactful messages.

This is a customer facing role. You are required to travel to client locations to deliver
professional services when needed

For employees based in Colorado, this position starts at $122,300/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.