Account Manager (New York)

At Choco, we’re striving to build a seamlessly connected global food system by 2030. One that enables food to move around the planet transparently, sustainably, and without waste. Today, Choco provides a platform connecting restaurants and suppliers resulting in better communication, simplified logistics, and – here comes the big one – less food waste. If you’re looking for a challenging new opportunity and the chance to make a real-world impact, we’d love to hear from you.

Want to learn more about #LifeatChoco? Take a look behind the scenes: bit.ly/3sD7tYK

Meet your team

You will be reporting to our US Head of Account Management and supported by a team of Account Managers, Sales Associates, and a Vendor Manager. The key objective of this role is to build relationships with restaurants to enable their adoption of Choco and become a key part of their day-to-day operations. This position will be responsible for upselling, onboarding accounts into new product offerings and growing overall usage while reducing churn. You will work directly with owners and chefs to improve their experience on the app, and work cross functionally with the sales, marketing, and product team to be a key contributor to Choco’s growth.

As a culture-first company, we believe in the power of in-person collaboration. We look forward to working with you from our office in New York.

What you’ll do

• Autonomously manage a portfolio of restaurants and be responsible for the expansion and retention in your assigned territory
• Drive adoption of Choco to prevent churn and upsell restaurants into new product offerings
• Build trusted relationships and develop a network by providing white glove service to restaurants by spending most of your day speaking with chefs and entrepreneurs who are already Choco users
• Analyze trends and changes in user behavior to prioritize actions and make data based decisions to find the best way to achieve your personal and team KPIs
• Act as the voice of our users internally, while working cross functionally with Sales, Operations, and Product to be able to provide strategic input

What we’re looking for

• You have 2+ years of quota-carrying Account Management, Customer Success, Sales or relevant  experience, with a proven track record of success 
• You have a deep understanding about long term retention and upselling
• You know how to strike the balance between sales and cultivating relationships 
• You are adaptable and can put yourself in the shoes of a famous chef, kebab shop, or a family owned Italian restaurant.
• You’re comfortable working with data to help drive your success
• You’re a strategic and creative thinker that enables you to understand industry and customer trends and apply those insights to deliver business results
• You have strong interpersonal skills and ability to influence external & internal stakeholders
• You have experience with Salesforce (Or other CRM), Google Workspace (Gmail Docs, Sheets, etc.)

About Choco

Choco was founded in Berlin in 2018 and has since expanded to a team of over 400 committed Chocorians working from active Choco offices in the US, France, Belgium, Germany, Austria, and Spain. Our ordering app is used by over 15K buyers and over 10K suppliers around the globe – bringing our annual order volume to an estimated $1 billion.

Just a year after our $63.7 million Series A funding round, we secured an additional $100 million in Series B funding. In April of 2022, we gained another $111 million in Series B2 funding with a valuation of $1.2 billion – earning us unicorn status just a few years in.  

We’re backed by leading investors like Insight Partners, LeftLane Capital, Coatue Management, and Bessemer Venture Partners. In addition, we’re working alongside those who built companies like Google, Facebook, Amazon, Uber, and more.

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Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.