Institutional Retirement Plan Relationship Manager

What’s the scope of the R elationship M anager role? What experience would be gained from it?

• Serving full-service clients under $200M
• Building deep relationships with decision makers within client organizations and key consultant partners to foster loyalty and demonstrate Vanguard’s value proposition
• Delivering strategies to increase plan sponsor client loyalty and satisfaction
• Impacting plan participant success by deliver ing Vanguard solutions to improve retirement outcomes
• Leading, coaching, and mentoring peers and internal team members to ensure seamless service and excellent client experience
• Developing deep knowledge of Vanguard full service recordkeeping offer
• Managing client financials
• Establishing a broad network across the IIG business

What does the ideal candidate look like?

• A highly organized and r esourceful problem solver who deftly navigates ambiguity using conceptual thinking skills
• Ability to deepen and strengthen client and consultant relationships
• Strong relationship management, professional presence, communication, leadership , and collaboration skills with internal and external partners
• Strategic mindset in effectively positioning Vanguard and our investment products and services
• Understanding (or desire to learn) the financial dynamics and pricing models used to effectively manage the Full Service r etirement business
• Ability to win new business and retain existing client relationships
• FINRA 6 and 63 licenses (or ability to obtain within 90 days of hire)

Core Responsibilities

1. Evaluates client needs through consultations. Uses strong relationship management skills and knowledge of client needs to help clients develop financial goals. Supports recordkeeping strategy to identify areas for process improvement.
2. Consults with clients to evaluate needs. Researches resolutions for client issues, and supports strategies for process improvement. Leverages relationship management skills to build relationships with clients.
3. Identifies and resolves client inquiries related to products or services. Builds internal relationships to collaboratively resolve client issues. Solutions may not be readily available and require additional research or problem solving.
4. Facilitates the creation of solutions across internal teams to address client inquiries and improve the client’s overall experience with Vanguard’s services.
5. Uses technical knowledge of Vanguard funds, products, and services to proactively identify opportunities to strengthen the client relationship.
6. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of three years related work experience. Two years experience in Relationship Management preferred.
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations. Please note, the credit and criminal check requirement does not apply to crew who are currently registered with FINRA.

Special Factor

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.