Sr. Customer Solutions Manager, Amazon Distribution and Fulfillment Services

DESCRIPTION

Job summary
Amazon has spent years building one of the world’s most efficient and optimized supply chains. The Amazon Distribution and Fulfillment Solutions Org (ADFS) will build on that foundation and continue to innovate end-to-end supply chain capabilities. #ADFSJobs

The ADFS business development (BD) and account management (AM) team are looking for a Senior Technical Account Manager (TAM) to support our customers’ in onboarding and integrating with our solutions. You will take the lead in defining the technical roadmap for integrations with large, impactful organizations across many market segments and locations.

As a Senior TAM, you will function as part of the BD and AM team that ensures customer success in building integrations for our largest customers. Your technical acumen and customer obsession will enable you to effectively represent ADFS with customers and drive discussions regarding trade-offs, design and risk management. You will provide advocacy and strategic technical direction to help plan ahead of time, ensuring your customers’ onboard successfully and go on to operate their businesses effectively. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, helping them to achieve the greatest value from ADFS. In addition, you will take your learnings and will partner with product and tech teams to streamline and automate processes creating efficiency and scalability.

We are seeking individuals with strong backgrounds in customer facing technical roles. With a track record of building strong relationships and leading technical integrations processes driving results for customers and businesses.

Basic qualifications
• BA/BS degree or equivalent experience
• 5+ years of technical account management or integrations management.
• 2+ years of experience in creating integrations with large enterprises.
• Experience working with cross functional teams to develop roadmaps.

Preferred qualifications
• MBA or Master’s Degree in a technical discipline
• 5+ years of working with API integrations
• 2+ year in supply chain integrations
• Experience with process improvement skills
• Experience with developing products and features for integrations
• Demonstrates leadership in building a culture of continuous improvement for process

Key job responsibilities
As a Senior TAM, you will function as part of the BD and AM team that ensures customer success in building integrations for our largest customers. Your technical acumen and customer obsession will enable you to effectively represent ADFS with customers and drive discussions regarding trade-offs, design and risk management. You will provide advocacy and strategic technical direction to help plan ahead of time, ensuring your customers’ onboard successfully and go on to operate their businesses effectively. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, helping them to achieve the greatest value from ADFS. In addition, you will take your learnings and will partner with product and tech teams to streamline and automate processes creating efficiency and scalability.

BASIC QUALIFICATIONS

• BA/BS degree or equivalent experience
• 5+ years of technical account management or integrations management.
• 2+ years of experience in creating integrations with large enterprises.
• Experience working with cross functional teams to develop roadmaps.

PREFERRED QUALIFICATIONS

• MBA or Master’s Degree in a technical discipline
• 5+ years of working with API integrations
• 2+ year in supply chain integrations
• Experience with process improvement skills
• Experience with developing products and features for integrations
• Demonstrates leadership in building a culture of continuous improvement for process

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.