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Enterprise Analytics & Data Science – Account Management and User Relations Manager

wellsfargo Wells Fargo

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

About this role:

Wells Fargo is seeking an Analytics Senior Manager.

Enterprise Analytics and Data Science (EADS) is seeking an experienced Analytics Senior Manager to join the Analytic Target State Capabilities Team (ATSC) which leverages evolving technologies to establish a controlled enterprise solution for analytic consumption and development, simplifying the analytic process and driving efficiency gains. This experienced analytics professional will lead the implementation of two new functions, Account Management and User Relations, engaging with large initiatives early in the process to find areas of interaction and driving user adoption of the platform, products, capabilities and tools developed by ATSC. This role will have a significant impact on the understanding, usability and value delivered by the ATSC Team and Program for the Wells Fargo Analytic Community along with supporting the company’s risk management objectives.

Key Responsibilities Include:

  • Establish and execute an account management function driving engagement with large initiatives to identify synergies, bringing requirements from client teams forward into the product roadmap, establishing processes, routines and reporting for awareness, education and readouts across all types of client engagements (large programs, analytic teams and analysts)
  • Create and lead a user focused function accelerating adoption of ATSC platforms, capabilities, and tools, identifying and communicating best practices, gathering user feedback to inform the product roadmap
  • Partner closely with ATSC and EADS teams to provide a seamless engagement experience for the analytic community
  • Develop and implement strategies that enable analysts to perform analytics while meeting higher governance objectives
  • Build relationships and coordinate alignment with stakeholder teams across the Analytic Community, DMI and EIT
  • Work with program management teams to establish and track progress toward interim and long term milestones; keep stakeholders apprised of key work efforts, relevance, progress and impact

This role has a high level of exposure to analytics leadership across the Company as well as to partner organizations within and outside of DMI. There is a significant opportunity to mitigate risk in current analytic activities, influence the future of analytics at Wells Fargo and gain exposure to some of the most innovative areas of analytics, technology and data management in the industry today.

In this role, you will:

  • Manage and develop team managers and lead multiple teams to deliver best in class finance practices to enhance business management, executing on key initiatives, and processes across products and lines of business
  • Plan, coordinate, and execute primary and secondary market research projects or results oriented intelligence that support each of the different lines of business within a major Wells Fargo business division
  • Engage and influence most experienced leaders companywide to communicate and provide strategic consultation
  • Identify and recommend opportunities for alternatives, approaches, or solutions through the use of robust financial, economic model, and complex non-models related to complex financial products, pricing strategy, regulatory standards, and other financial performance metrics and financial forecasting
  • Provide support for designing, testing, evaluating, implementing, measuring, monitoring, and managing finance models and strategies across acquisitions, account management, and collections
  • Determine appropriate strategy and actions of Analytics team to develop business or finance policies, approval or denial strategies, business line assignment methods, collections, and recovery strategies
  • Interpret and develop compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives for external agencies, regulatory bodies, and industry forums
  • Collaborate with and influence lines of business, business partners, Operating Committee, Chief Marketing Officer, external agencies, regulatory bodies, industry forums managers, experienced consultants, and executive management on issues with high, critical impact on the success of the company
  • Lead a team of managers, consultants, or cross functional virtual teams in accomplishing goals
  • Manage allocation of people and financial resources for Analytics
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US:

  • 6+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management experience

Desired Qualifications:

  • Track record of delivering significant analytic, account management and/or end-user transformation value in a line of business or function
  • Ability to identify business needs and deliver solutions in close partnership with line of business and technology
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Knowledge and understanding of Analytic, Agile, DataOps and Lean Manufacturing concepts
  • Strong conceptual, as well as quantitative and qualitative analytical skills
  • Proven ability to direct, develop, and motivate team members
  • Experience leading cross-functional prioritization of resources, projects, and expectations for highly visible and enterprise impacting efforts
  • BS/BA degree or higher

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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Enterprise Analytics & Data Science – Account Management and User Relations Manager

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Wells Fargo

Wells Fargo is a diversified community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.

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