Director, Strategic Account Management

 

 

 

We are looking for a Director, Strategic Account Management  to join and be a key member of Socure’s Growth team. In this role, you and your team of Strategic Account Managers will own major existing accounts, drive sales, ongoing relationships and relationships expansion, accounts strategy, maximization of solutions’ value, and be the face of Socure throughout the post-sales customer journey. From onboarding to implementation to renewal – your team will be responsible to create and implement strategic account plans to ensure each phase is successful and sets the account for additional growth. You will be overseeing the success and growth of your team’s assigned accounts, as well as the continuous improvement of team performance, best practices and measurements.

What You Will Do

• Lead, measure, coach and develop a Strategic Account Management team
• Develop and Implement Account Management practices and tools
• Report to Management on major activities and risks within the accounts
• Responsible for the strategy per account and cross accounts
• Build relationships with strategic clients
• Drive existing customers for continuous engagement
• Demonstrate Socure value to customers on an ongoing basis
• Bring the voice of the customer internally to support the organization with preparation for customer interactions, prioritization and roadmap
• Work in a cross-functional model to ensure best of class service to customers and continuously improvement in efficiency

What You’ll Bring:

• At least 10 years experience as an Account Manager/Customer Success Manager/Customer Relationship Manager
• At least 3 years experience in leading an Account Management Team, including hiring top talent and team development
• Experience in developing and implementing Account Management best practices, procedures and tools
• Critical thinking and strategic view skills
• Exceptional communication and interpersonal skills
• Willingness to quickly adjust and contribute to evolving needs, structuring and planning
• Outstanding negotiation, challenger selling and consultative sales skills
• Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles
• Proven creative problem-solving approach and strong analytical skills
• Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results
• Strong desire and ability to move up within a sales organization
• Proficiency with SalesForce or other CRM software
• Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products
• Prior experience in the financial services 
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry 
• Comfort with up to 50% travel, post-COVID—this is a remote role, with travel as required

Perks & Benefits: 

• Competitive base salary
• Equity – every employee is a stakeholder in our upside
• Medical, dental and vision benefits for employees and their dependents 
• Parental leave and fertility support
• Flexible PTO
• 401K with company match
• Stipend to supply your home office
• Annual professional development stipend 

A Message on COVID-19:

Socure’s number one priority is to safeguard the health and well-being of our team members, our families and our communities. During this unprecedented time, we are closely monitoring COVID-19 developments and updating our response plan quarterly. We are regularly soliciting feedback from our employees to help inform our return-to-office strategy. For our team members who loved going into the office, we are looking forward to meeting once again! But until then, we are striving to ensure that Socureans have the resources and support they need to excel from home. This includes a work-from-home stipend so you can build your home office and fun, virtual events so you can continue to feel connected to your coworkers.

 

We are an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.