Everbridge

Everbridge provides enterprise software applications that automate and accelerate organizations’ operational responses to critical events.

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking a German speaking Renewal Specialist. This role can be office (hybrid) based in Colchester, London, Camberley or fully remote anywhere in the UK.

In this role as a Renewal Specialist, you will work closely with the Account Managers to provide support for renewals within our customer base. You will own the renewal process and will be responsible for providing a smooth experience for our customers and ensuring successful, on-time renewals. You must be highly organized and efficient individual. Ultimately, this role will help create efficiencies that will allow the Account Management team more bandwidth to delight their customer base and achieve 95% retention rates.

What you will do:

Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
Manage timelines and deliverables to ensure on time renewals
Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success
Assist in the creation and execution of nurture campaigns within Gainsight
Interact directly with customers regarding renewals and account health
Assist Account Managers with the creation of account reviews
Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
Develop and analyze reports showing renewal rates and account usage within Salesforce.com and Gainsight
Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
Help refine renewal process to increase efficiencies and ensure timely renewals
Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
Assist with various projects provided by management

What you will bring:

Education: Bachelor’s degree in Business, Finance, Marketing, or a closely related field or relevant experience.
1-3 years Sales operations, Sales Support, Account Management, Customer Service, or related experience
Experience leading discussions with clients and/or internal resources to identify, clarify and capture complex requirements and create working solutions
Proven track record of expanding revenues within existing accounts a plus
Ability to collaborate with multiple stakeholders
High attention to detail and proven organization and administration skills
Solid understanding of sales process and timing
Ability to close renewal sales over the phone
Proficient using the latest versions of Microsoft Office products
Excellent verbal and written communications skills
Fluency in German and English (must have)
Experience with Salesforce.com a plus

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Bridger Culture:

At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.

We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.

Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today!

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.