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Senior Engagement Manager


Our mission: To be Earth's most customer-centric company.


Job summary
At Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.


• Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
• Demonstrated hands on expertise in project management and agile best practices across large and complex engagements.
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
• Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
• Manages engagement goals and leads teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
• May work with stakeholders to amend the contractual scope, financials, and expected timeline
• Ability to take ownership, work under pressure, stay within budget and meet deadlines
• Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout the engagement.
• Works effectively in a dynamic environment with changing priorities
• Ensures AWS and Partner teams meet or exceed customer business objectives

• Lead individuals, teams or multiple groups to analyze project goals, create plans to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs, and potentially other third parties to achieve those goals while understanding the customer environment and addressing any limitations to execution.
• Actively works to streamline engagement delivery focusing on improving value to our customers.
• Ability to apply strategic thinking to create and execute a plan to achieve project goals tied to customer business outcomes.
• Ability to make decisions guided by policies, procedures, and business plans with limited guidance.
• Ability to apply business and financial acumen to achieve measurable business results for customer success.

• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
• Interfaces with various customers and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project-level resources such as SMEs.
• Plans and oversees the preparation and distribution of project communications.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
• Fosters an inclusive and diverse work environment.

• Proven success in working with dispersed teams and executive leadership in a complex customer environment.
• Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
• Proven experience working in a matrixed environment, managing multiple stakeholders.
• Ability to influence, negotiate, resolve conflicts and achieve results through others who are not direct reports.

This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.

About the team
Inclusive Team Culture:

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance:

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth:

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


• 7+ years experience leading and delivering enterprise-level IT engagements.
• 2+ years experience leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale.
• 2+ years delivering customer engagements in a professional services role.
• Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas).
• Evidence of on-going education through certifications or training.


• Experience with Agile and project management toolsets (e.g. Jira, Rally, VersionOne, Taiga).
• Has at least one active agile or project management certification.
• Experience using Scaled Agile frameworks (e.g. SAFe, LeSS).
• Active cloud certifications.
• Managed technical engagements consisting of 8 or more people totaling over $1,000,000 budget.
• Has presented to C-level executives and/or senior leadership teams.
• Actively support and foster a culture of inclusion.

The pay range for this position in Colorado is $122,300/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Senior Engagement Manager

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Our mission: To be Earth's most customer-centric company.

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