EDI Services Strategic Program Manager

Job Title
EDI Services Strategic Program Manager

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees may request a reasonable accommodation. Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

Lead the development of scalable, strategic and core process development. As well, you will drive delivery, awareness and adoption across domains, with quantifiable outcomes that will be tracked and reported for compliance.

You are responsible for

• Reviewing top process challenges in organization and engage critical subject matter experts, who clearly understand challenges and needs.
• Seeking to understand capabilities and gaps, validating against Services specific requirements
• Determining capability and process requirements (align to PBS) across key functions and formulating solutions to remove barriers to decision-making and effective task execution.
• Sharing standardization results with key stakeholders effectively across all Business Units (BU) and functional lines, to promote shared goals and organizational alignment.
• Fostering cross-functional collaboration with other functions and domains, to drive full end-to-end process integration and excellence.
• Embedding sustainable change by actively engaging key members in regions/markets to aid in driving awareness and adoption.

• Defining compliance standards and KPIs, evaluating program effectiveness and reporting outcomes to leadership and key stakeholders.
• Preparing regions and markets so they clearly understand, prioritize and organize for transformational activities (i.e. new processes).
• Driving best practices and performance excellence across domains and regions, by identifying strong and weak performance areas, while understanding the drivers and context behind them.
• Identifying critical opportunities for process improvement that will affect customer experience, revenue and productivity.

You are part of

Philips Enterprise Diagnostic Informatics (EDI) Business Group (BG), which provides affordable and integrated informatics solutions for health systems. We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational and financial outcomes across the health continuum. You will report directly to the Director of Solutions Delivery.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s Degree required with 6+ years of Program/Project Management experience (PMP preferred)
• 3+ years experience in software support, technical account management, or related
• 6+ years of progressive operations management experience, delivering on time and in budget
• Strong knowledge of Visio, Flow charts and the ability to create RACI’s (Responsible/Accountable/Consult/Inform)
• Ability to influence and foster tight collaboration across a matrix organization
• Track record in leading change supported by key performance metric improvements
• Strong communication, soft skills, presentation and leadership skills
• Green Belt certification (Preferred)

In return, we offer you

The opportunity to leverage your ability to forge networks of Subject Matter Experts across multiple organizations, drill deep into areas of core responsibilities and competencies to simplify and improve performance. With your efforts, this role will develop an effective workforce strategy, driven to improving customer experience and workforce effectiveness.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There’s a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips , read stories from our employee blog , find information about our recruitment process and answers to some frequently asked questions .

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran