Specialist Housing Manager

Job title: Specialist Housing Manager

Company: Tuath Housing Association

Job description: Job Description: Specialist Housing ManagerResponsible To: Head of Income and Commercial ServicesResponsible For: Specialist Housing OfficersLocation: All localities.Contract: Full Time PermanentJob Summary:We aim to build happier lives and resilient communities by focusing on people as individuals, providing them with a range of services and the opportunity to support themselves. As the Specialist Housing Manager, you will lead a team to provide a quality, effective and efficient service delivery of specialist housing schemes such as homes specialist to older and more vulnerable customers within homeless supported housing or mobility standard accommodation. This role is also responsible for the management of the Cost Rental Scheme, BOTP, PPP including any other commercial services such as CREL.The postholder will provide management, coaching and support of our Specialist Housing Team ensuring that we’re compliant with our policy, procedures, commercial contracts and statutory requirements.The postholder will work alongside the Head of Income and Commercial Services to ensure that specialist housing management related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements and supporting our Customer Scrutiny Reviews.You will be responsible for achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives, both internally and externally, and taking the lead on developing and implementing specific operational service improvements and representing the organisation with partners and stakeholders.The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.KEY RESPONSIBILITIES (Functional):1. To work with the Head of Income and Commercial Services to support development of strategic priorities and plans, ensuring excellent customer service.2. Ensure that effective specialist housing management services are provided inline with Tuath Tenancy Agreements, commercial contracts and statutory requirements.3. To ensure that our Cost Rental Model, BOTP and PPP scheme is run in line with contracted arrangements and represent and quality and efficient services that provides value for money.4. To manage all types of specialist housing that includes housing for older customers, homeless and those with specialist housing needs such as those with disabilities.5. To develop, manage and review the supported housing, housing related support and adaptations services to the agreed standards of service and financial performance.6. To effectively manage the team and build partnerships with internal external stakeholders to deliver strategically relevant housing and support services.7. Co-ordinate asset management priorities for supported housing, actively managing relationships with surveyors to ensure buildings are maintained to a high standards.8. Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard9. Developing and maintaining relationships with all agencies in our communities and internal as wellas external partners to ensure effective service delivery and the achievement of key objectives.10. Develop and review housing policies and procedures, ensuring they are up-to date, legally compliant, and meet the needs of our customers. Implement policies effectively, ensuring staff are fully trained and understand their responsibilities11. Work in partnership with internal teams to ensure that the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations.12. Lead and inspire change and a performance related and customer focussed culture across the Housing Services dynamic services and the highest standards of customer service within set KPIs.13. Ensure the Customer Voice is at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard14. Enable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services deliver value for money.15. Acting as the operational lead for safeguarding matters, advice, and policy formation for Housing.16. To provide voluntary support in the provision of Tuath out of hours coverage with other managers and team leaders as required.KEY RESPONSIBIITIES (Organisational):17. Provide motivational leadership, management and support to line managers and their teams,18. Lead and motivate the Specialist Housing Team ensuring clarity of direction, effective communication, and development of personal potential.19. Promoting a culture of excellence and continuous improvement and ensuring they have the knowledge and skills to perform their roles effectively, through regular performance appraisals and constructive feedback20. Manage performance, both at an individual and service level, and report on performance indicators and outcomes to senior management, as well as identifying and monitoring risks associated with service delivery21. As a member of the Management team, adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.22. In conjunction with the Chief Executive, Deputy Chief Executive and Director of Housing Services, contribute to the development of strategic and financial plans and keep the business plan and other key strategies under review and manage and mitigate risk.23. Assist the Head of Income and Commercial Services to set, achieve and be accountable for departmental performance targets, KPIs, including benchmarking performance externally.24. Monitor standards of performance throughout the range of the directorate’s operations, ensuring development of an effective service responsive to changing circumstances and demands.25. In all aspects of the company’s work, promote effective communications, excellence in customer service, and a focus on continuous improvement.26. Develop and implement ways to maximise service user involvement in decision making in association with colleagues. This includes co-ordinating and attending meetings as required.Corporate Responsibility27. Ensure the values of the Association are reflected in your work and that all services provided are delivered in line with the Association’s Vision, Mission and Core Values.28. Act as an ambassador for Tuath Housing, attending, and contributing to professional forums and events and disseminating the learning.29. Ensure compliance with all regulatory, statutory, and legal requirements.Supervisory Responsibility30. To be responsible for the supervision, training, direction and management of All colleagues within the Housing Services Team.31. To coach Housing Management colleagues being a source of guidance and advice.32. To be responsible for identifying training needs, updating knowledge of changes in legislation, best practice, and internal policies for the team.33. Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.34. To take part in the recruitment, selection and induction of team and other staff as required.35. To contribute to the formulation of policies and procedures.36. To build and maintain “industry” relationships and a good understanding of government housing policy.Health and Safety Responsibility37. To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association’s Health and Safety Policy.38. Ensure all appropriate health and safety risk assessments are in place and making sure colleaguesare aware of and adhere to any specific instructions and use personal protective equipment whererequired.Ensure that team members are aware of any risks associated with their role, adhere to any specificinstructions, and use personal protective equipment where required.

Expected salary:

Location: Ireland

Job posting date: Sat, 05 Apr 2025 22:06:52 GMT

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