Call Centre agents

Job title: Call Centre agents

Company: Companies & Intellectual Property Commission

Job description: ADVERTISEMENTCall Centre Agent X 2 (JG P11) Ref No: T1000011 & T1000009Employment type: Fixed Term Contract – 5 YearsJob Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.Key performance areas:

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards

Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.CIPC reserves the right not to fill an advertised position.Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076Closing date: 27 August 2024Required Minimum education/training

• A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

OR

• A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
• A Call Centre certificate will be an added advantage

Required Minimum work experience:

• 1-2 years’ Call Centre experience

Expected salary:

Location: Pretoria, Gauteng

Job posting date: Fri, 16 Aug 2024 05:32:37 GMT

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