Sr. Academic strategy Mgr

Amazon
Our mission: To be Earth's most customer-centric company.
DESCRIPTION
Job summary
Amazon is a pioneering, dynamic, and energetic company that thrives on unique and peculiar ways. We take pride in our single-minded obsession over customer satisfaction and our ability to maintain a curious and vibrant culture no matter how large the company grows. We endeavor to build our legacy as Earth’s most customer-centric company and to continue to cultivate and nourish our innovative environment through our mission to hire the best.
As a Academics and content strategy manager, you will be responsible for playing a critical role in improving the engagement and learning outcomes of Amazon Academy students. You will define the course and academics plans for our Live lecture courses for both JEE/NEET. You will work closely with our Live lecture teachers to identify the right academic strategy for them to deliver a good learning experience. We want someone who cares deeply about improving student outcomes by putting the customer first. You will have the opportunity to make a tangible impact on our customers’ lives with this position. You will use data and pedagogy knowledge to drive decisions and plans.
You are the ideal candidate if:
- You have a rich portfolio of devising academic strategies that successfully drives engagement and improving student learning outcomes across JEE/NEET
- You’ve show you can leverage insights from market research and VOC to guide student improvement strategy
- You can define, create and manage processes/SOP’s to deliver a good learning experience to our customer. Defining the corresponding metrics and KPIs for reporting and measurement.
- You bring an entrepreneurial spirit and are known as a “Inventor and deployer” a leader who can establish process and structure from scratch
- You are able to present to and influence management at the Director level and above and are capable of writing and owning large, complex documents.
- Creative problem-solver with a growth mindset; you actively and intuitively find ways to simplify process and improve performance
- Proven ability to recruit, develop, and retain a high-performing team in a high-pressure, fast-paced environment
- Establish goals, plans, and metrics to track progress and achieve program objectives.
- Improve student engagement, attendance in Live Lectures and usage of other content features to improve student outcomes
- Be a voice of customers with internal team for improving internal processes, features and quality
- Intervene (through calls to parents/students) in cases of escalations and other interjection scenarios
BASIC QUALIFICATIONS
- 10+ years of teaching experience for JEE/NEET
- Produced top 100 ranks in JEE Main/Advanced and 680+ scores in NEET
- Excellent communication, writing and influencing skills, and be both academic and analytical
- Strong analytical skills and knowledge of advanced Excel
- Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment
- Aptitude for learning and using technology for both learning design and data analysis.
PREFERRED QUALIFICATIONS
- SQL, Python knowledge is a plus
- Knowledge of common statistical and ML models