SENIOR HEAD COACH SERVICE & BUSINESS – PARIS HOUSE OF INNOVATION

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc.’s storytellers, Marketing and Communication sets the brand tone. A creative force of specialists tell Nike’s stories of innovation and sport through advertising, brand strategy, digital engagement and product presentation. Using channels ranging from retail stores to social media, Marketing & Communication teams connect the science and art of Nike innovations to the hearts and minds of athletes around the world.

A career in Nike Retail demands creativity and ambition – and offers the opportunity to define the new frontier of retail with the best athletes, teammates and retail partners in the industry.

Responsibilities

People

• Oversee from a strategic level the in store recruitment, talent and development process
• Store Athletes create the emotional connection to Nike and are our most diverse team. Lead, inspire and develop diverse store teams through inclusion and a culture of belonging in safe environment
• Strong ability to build relationships with cross functional teams in EHQ and the League to transform the way we operate and deliver results elevating the voice of our firstline
• Oversee a first class training calendar for teams/athletes development with measurable number of hours of trainings
• Coordinate with NAX the MVP & Maxim awards (QTRLY + YRLY)
• Partner with the Athletic Director on the strategy and execution of the engagement survey with respective actions plans

Services / Membership

• Elevate the membership offense at HOI with targets on membership revenues, app downloads and linked transactions. Supervision on membership training will be key
• Strong people leadership experience – experience leading, inspiring and directing diverse teams, and leading through others to deliver business results
• Deep understanding of consumer/member engagement drivers and how to leverage those to drive growth in an omni-channel retail environment

Business

• Deliver the vision and strategy for HOI in coordination with the Athletic Director, developing digitally enabled ecosystem for consumer, increasing engagement and purchase frequency of our members to drive growth in physical and digital
• Drive productivity & profitability aligned with strategic goals leading through retail and functional excellence whilst delivering a premium consumer experience
• Organize resources to ensure customer satisfaction and that all of the store KPIs are met to ensure productivity, profitability and growth. Including budget targets vs FCST/BGT, UPT, AUR.
• Influence products assortment and commercial calendar for HOI with the correct insights from the FOH Head Coaches
• Ensure a consistent level of operational standards and performance across all stores, including LP, HR and Facilities processes
• Provide regional insights on retail performance, relevant market information and opportunities & challenges in order to drive business results
• Deep understanding & experience of retail business levers – operations, visual merchandising, omni-channel services
• Ability to deliver retail operational excellence with innovative ideas and partnering on ideas on inventory control management • P&L management including control of payroll, Ebit tracking and WFM
• Deliver Quarterly and Annual targets

Requirements

• Fluent French and English. Other languages will be a plus
• More than 5 years’ experience in a similar retail environment or Flagship stores
• Team player with senior management experience: high turnover / large and diverse teams
• Proactive problem solver with strong organizational skills
• Expert in retail KPIs
• Strong skills with MS office pack
• Proven record of driving teams on premium service delivery
• Aesthetic understanding of the product proposition within high-end retail
• History of delivering product presentation excellence

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.