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Small Business Product Strategy Manager


PayPal is the faster, safer way to send money, make an online payment, receive money, or set up a merchant account—both on and offline.

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Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.


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Job Description Summary:

As a Small Business Product Strategy Manager, you will work side-by-side with our Head of SMB Segment Solutions and Business Product Strategy Director to support strategic planning, provide business and market analyses and prepare senior leadership meetings.

Job Description:

Small Business Product Strategy Manager

SMB Omnichannel | San Jose 


We’re looking for an enthusiastic and ambitious Small Business Product Strategy Manager to join our SMB Segment Solutions team on the mission to democratize financial services and commerce for our small business heroes in the US and globally. 


The SMB Omnichannel team is responsible for building the overarching strategy and enabling high-impact product and commercial initiatives to deliver delightful commerce experiences to small businesses. The team partners closely with PayPal leaders across Product, Sales, Marketing and Partnerships to connect strategy and execution across all customer touchpoints and help achieve our ambitious goals.  SMB Segment Solutions include a broad product portfolio that ranges from in-store and online payments to business management software and financial services. 


Our team is based in San Jose and Stockholm. As we support markets globally (focus on US and Europe), some travel may be required (lucky you!). 


As a Small Business Product Strategy Manager, you will work side-by-side with our Head of SMB Segment Solutions and Strategy Director to support strategic planning, provide business and market analyses and prepare senior leadership meetings. 


Your responsibilities will include: 


  • Analyze business/market/competitor trends and synthesize strategic insights 

  • Identify business opportunities to enhance our SMB commerce value proposition and enable data-driven business cases for decisioning 

  • Prepare high-priority decision-making material for senior leadership meetings 

  • Support Strategy Manager in planning and directing the work of other cross-functional teams to enable successful execution of strategic initiatives 

  • Help build operations and processes to enhance performance and efficiency 


The skills you need to succeed: 


  • Bachelors degree in Business/Finance/Economics or similar 

  • Relevant work experience within consulting, investment banking or in corporate strategy/development, preferably experience in FinTech and/or digital commerce 

  • Strategic, analytical, communication, leadership and problem solving skills 

  • Driven, self-starter with a passion for excellence 

  • Comfortable with ambiguity and with working in a fast-paced environment 

  • Fluency in English, preferably at least 1 additional language 


We would be impressed if you had: 

  • Experience in next-generation commerce solutions (e.g. SaaS) for SMBs 

  • Experience from the payments industry, FinTechs or financial services 




Travel Percent:


Primary Location:

San Jose, California, United States of America

Additional Locations:

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day.  We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.  Our employees challenge the status quo, ask questions, and find solutions.  We want to break down barriers to financial empowerment.  Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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Small Business Product Strategy Manager

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PayPal is the faster, safer way to send money, make an online payment, receive money, or set up a merchant account—both on and offline.

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