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Customer Fulfillment Analyst (10 Month Contract)


Mattel creates innovative products and experiences that inspire, entertain, and develop children through play.

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:


Mattel Canada’s office is located in Mississauga. This distribution center receives all our brands toys (Barbie, Hot Wheels, MEGA, etc.) and is responsible to align Mattel’s global brand marketing strategy to Canada’s market.  As a result, it also distributes all our brands toys to retailers across Canada. In this context, the Customer Service Team is responsible for managing the Retailers orders of our toys from beginning to end. This close-knit team works directly with intern partners such as Sales and Distribution and with extern partner like Retailers, to support them in the process from order receipt to order delivery. In this team, you can expect to have a dynamic, fast paced and nimble role where you have true accountability and team collaboration.

Job Description

The Opportunity: 


The primary responsibility of the Customer Fulfillment Analyst is Customer Order Management from order receipt to customer delivery in order to achieve “The Perfect Order”. You will effectively take ownership of order management including meeting customer requests, receiving and entering orders, identifying and resolving order or delivery issues in order to meet customers’ needs.  In addition, you are empowered to identify opportunities to optimize the extended supply chain effectiveness, speed to market, and deduction claim resolution. As a Customer Fulfillment Analyst you are expected to provide exceptional customer service to all customers while building strong relationships. Your leadership in the areas of design, interpretation, & delivery of continuous improvement initiatives are strategies that will enable building strong customer partnerships. 

 What Your Impact Will Be: 

  • Process orders with a high level of accuracy for assigned customer(s) retailers through the AS400 order management system. 
  • Communicate all order issues on a timely basis & proactively seek solutions.
  • Manage order exceptions regarding inventory availability (e.g. shorts, ETA, allocations, timing, risk).
  • Reduce retailer’s fines by adhering to the customer  client’s requirements.
  • Develop & maintain strong customer relationships that provide insightful & collaborative interaction. 
  • Work collaboratively with peers and other departments, keeping appropriate individuals informed to assure positive customer relations are maintained.
  • Support a continuous improvement culture.
  • Successfully complete required training and attend required meetings.


What We’re Looking For: 

  • Bachelor’s Degree
  • 3+ years Customer Service (Retailers) experience in a consumer-packaged goods company or related industry.
  • Proficient in Word, Excel, PowerPoint, Cognos and AS400
  • National Retail & Distributor account experience an asset
  • Have an awareness of EDI
  • Experience working on Customer Service/Data entry desk
  • Experience in managing small team of people will be an asset
  • Ability to influence and achieve expected results independently by establishing effective cross-functional & cross-culture relationships
  • High level of organizational and time management skills.
  • Order Management proficiency
  • Detail Oriented
  • Solid organization skills
  • Communicates Cleary
  • Logistics Awareness
  • Strong Analytical Skills

Additional Information

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

  • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
  • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
  • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

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Customer Fulfillment Analyst (10 Month Contract)

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Mattel creates innovative products and experiences that inspire, entertain, and develop children through play.

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