Associate Marketing Specialist

DESCRIPTION

Job summary
1. Asset Production

• Support production of digital assets such as Emails, Webinars, PDFs, Websites, etc
• Ensure that assets produced have the right quality as per guidelines
• Interact with internal customers to understand requirements, timelines and deliver output within ETA
• Coordinate with internal support functions
• Ability to work with data and evaluate trends/patterns
• Participate & drive daily/weekly stand ups and task prioritization

2. Training & Coaching

• Coordinating training & mentoring sessions
• Periodical review of work of new hires (with guidance of Managers) and providing on-going feedback in the initial training phase
• Develop training material for the team and lead training and development for the team

3. Maintaining Updates & Documentation and Monitoring workflow

• Escalating questions/issues from the team regarding the process and cascading updates to the team
• Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
• Preparing weekly process reports & sending these out to the internal stakeholders
• Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
• Executes standard, small-scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements

BASIC QUALIFICATIONS

• Graduate degree in any discipline
• Working knowledge of HTML & SQL
• From 0 to 1 year experience in Operations (Ex CS , Back Office and Content Reviewing & Moderation)
• Should be flexible to work in night shifts
• Working knowledge of Computer Applications like- MS Word and MS Excel
• Detail Oriented
• Flexible in work timing
• Familiar with Internet search tools

PREFERRED QUALIFICATIONS

• Working knowledge of Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics
• Good Data Analysis and Mining Skills
• Experience in creating ETLs
• Advanced proficiency in Excel (including VBA, Pivot Tables, array functions, Power Pivots, etc.)
• Ability to work in a diverse environment