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Retail Operations Director – Marketing, Merchandising and Product Plano, TX

Samsung Electronics America

Samsung delivers cutting-edge technologies and experiences that push the boundaries of what’s possible.

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Samsung Electronics USA is a nearly $30 billion dollar business with a vast portfolio of superior quality mobile and electronics products. The business also plays a leadership role globally for creating the best new and next-generation products and platforms. Samsung’s vision is to reach and engage the consumer through revolutionary retail stores and experience centers.

BUSINESS UNIT: Our Samsung Electronics America Retail Operations Team is a growing a best in class organization within Samsung worldwide. We continue to challenge the existing retail models and processes to makes this team the home for talented, driven, and creative professionals, who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, Retail Operations is delivering a consumer experience to maximize both sales and consumer satisfaction.

Role and Responsibilities

Specific responsibilities include:

Merchant Operations

  • Responsible for all components of product and retail operations for field teams
  • Ensuring all aspects of product features and functions are consistent and aligned across all capabilities and teams within retail operations organization
  • Works closely with product team and GTM teams to ensure all strategies and plans are operationalized and delivered to field teams and channels
  • Work cross channel to ensure digital and physical merchant functions have cross-channel alignment

Product Management Operations

  • Responsible for ensuring cross channel and capability management across the retail operations organization for all products within the Mobility portfolio
  • Specific focus and growth required for computing, tablets and wearable products

Customer Experience Operations

  • Responsible for ensure all aspects of the customer experience strategy is design, developed and deployed into all field training plans, channel incentive programs and all consumer facing operational tools and resources
  • Work closely with the CX Capability teams to ensure all components are properly operationalized with seamless integration
  • Account Team Ops
  • Partner with GTM RAM team to drive direct alignment with the carrier teams and provide a singular retail operations execution plan
  • Partner with GTM team and VP/GM retail POC to ensure clear, consistent and comprehensive retail operational plans
  • Marketing Ops
  • Responsible for alignment of marketing tools and resources across retail operations
  • Finance (MDF Mgt)
  • Responsible for all MDF dollars within ops team and work closely with retail ops finance team to ensure budget management and all cost savings/efficiency opportunities
  • In-store Marketing
  • Responsible for leading all in-store/in channel marketing efforts
  • Support, manage and drive innovation and better ways to capture and solicit in-store marketing enablement
  • Merchandising/Deployments
  • Responsible to alignment and delivery of cross RO merchandising and deployment capabilities and assets
  • Work closely with design, visual merch and deployment teams to ensure seamless delivery of a world-class operational program
  • National Retail Operations
  • In partnership with GTM, drive performance of existing assets within national retail
  • Innovation around new, enhanced and/or dynamic in-store operational programs and plans to enhance the customer experience and drive sales
  • Digital Operational Alignment
  • Work directly with newly formatted digital strategy group to drive cross channel alignment and clear operational procedures
  • Serve as Retail Operations champion for all things digital to ensure all operating groups are designing and development plans to include digital channels
  • Cross Channel Process and Planning
  • Serve as the group that develops standard operating procedures to eliminate gaps within the operational process.
  • Responsible for operating plans for cross channel initiatives
  • Partner with strategy team and GTM to ensure operational initiatives for all planning

Skills and Qualifications

Background & Competencies Required:

  • Bachelor’s Degree from an accredited university. MBA preferred
  • 15-20 years of experience in large big box or carrier retailers with 8-10 years of Senior leadership in Retail Operations
  • Experience in marketing and/or merchandising operations
  • Demonstrated experience in leading cross-functional teams
  • Mobile industry or consumer electronics retail experience strongly preferred
  • Strong written and verbal communication skills able to regularly interact with SVP audience with minimal oversight or support


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Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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Retail Operations Director – Marketing, Merchandising and Product Plano, TX

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Samsung Electronics America

Samsung delivers cutting-edge technologies and experiences that push the boundaries of what’s possible.

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