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Client Relations Specialist

Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

WHAT YOU’LL DO
Our Greater China Marketing team is looking for a data-savvy Client Relations Specialist to build BCG’s presence and thought leadership in the market. In this role, you will support client outreach programs for the firm across industry and functional practice areas; collect, analyze and use data to drive recommendations and optimizations to improve our marketing initiatives. Your main job responsibilities include but are not limited to:
Support the roll-out of CRM solution in Greater China, oversee the ongoing development of the database and improve adoption by the leadership and their executive assistants
Manage content marketing tools to support client account-based communications via WeChat; feedback technical issues to vendors
Record marketing campaign data in Dynamics; monitoring and reporting of campaign effectiveness using data from the above platforms
Explore alternative digital tools as required to fulfill local marketing needs

YOU’RE GOOD AT

Proficiency in basic marketing analytics and marketing technology tools, experience in WeChat official channel operations a plus
Demonstrated ability to work independently and strong organizational and process management skills to multi-task and prioritize in a fast paced and demanding environment
Attention to details and comfortable with numbers
Ability to build trust and work collaborate with internal and external stakeholders
Comfort with ambiguity and willingness to embrace an iterative process
Versatility and openness towards new ideas and change

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Work experience as a marketing analyst or similar role
Proficient in analytical skills with a high degree of accuracy
Strong analytical, organizational and presentation skills
Proven ability in handling concurrent projects with attention to detail

YOU’LL WORK WITH
BCG’s marketing team drives the firm’s reputation as a thought leader. We work to strengthen and protect BCG’s brand, advance our business agenda, and partner with management to engage with our key audiences through tools such as global thought-leadership publications, public relations, alumni outreach, recruitment marketing, and social media.

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Client Relations Specialist

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Contact us

Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

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