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Marketing Ops Specialist, AmazonMusic/CCMP/MOPs

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
As a Marketing Operations Specialist, you will be assisting Amazon Music with their digital marketing efforts. Creating and launching marketing messages through our email, mobile push, In-App, and web channels.

Key job responsibilities
• Manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.
• Support and maintain automated digital marketing solutions using Amazons Marketing tools.
• Leverage available documentation, training, team resources, and vendor support teams to administer all team applications
• Assist in monitoring data quality and integrity. Execute data migration/cleansing projects.
• Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction. Look for ways to automate manual processes and increase self-service capabilities.
• Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.

BASIC QUALIFICATIONS

• 1+ year(s) experience implementing and configuring digital marketing campaigns
• Solid understanding of and detailed experience with digital marketing
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Proven ability to build effective partnerships with business owners and technical partners

PREFERRED QUALIFICATIONS

• Certified Salesforce Marketing Cloud Consultant, Email Specialist or equivalent experience
• Experience working with large-scale, complex datasets
• Campaign management experience using cloud technology (e.g. Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.g., IBM, Teradata, Adobe).
• Experience managing and triaging user submitted issues via ticketing system(s)
• Experience with HTML, CSS, JavaScript
• Basic Excel skills

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Marketing Ops Specialist, AmazonMusic/CCMP/MOPs

To apply for the job click here

Contact us

Amazon

Our mission: To be Earth's most customer-centric company.

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