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Client Service Operations, Officer

State Street

State Street is a leading provider of financial services to institutional investors around the world.

Job Description

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.



• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues

• Manage the change management administration and communication with clients.

• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.

• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.

• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.

• Influence others in preparing various statuses, activity and performance reports for senior management.

• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.

• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.


• Persuade or influence internal groups, as necessary to achieve desired results.

• Anticipate critical risks and exposures and facilitate mitigation.

• Ultimately responsible for the success of implementation problem resolution.


• Persuade and influence colleagues at all levels.

• Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.


• Oversee and recommend best practices, and educate others on their implications.

• Recognized authority across the organization and externally

• Operate with minimal supervision in a complex environment

• Company-wide impact/ influence

• Influence strategic direction/vision across business units or groups


• 6-8 years of financial services experience, in operational, technology, product management, or project capacity

• Strong collaboration and influencing skills

• Strong written and communication skills and ability to present to clients and senior STT management.

• Strong sense of ownership and leadership

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

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Client Service Operations, Officer

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State Street

State Street is a leading provider of financial services to institutional investors around the world.

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