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Specialist, Office Operations

Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

This role is responsible for day-to-day functions of the Administration department that includes Security Management, F&B Management, Transport Support, Vendor Management, Parking Management, Local Procurement and fulfilling documentations required by Government bodies. The position is a dynamic role and as such moves fluidly between these various areas of responsibility and requires a high level of flexibility and agility to meet the ever-changing needs and demands. It further gives one the opportunity to connect with stakeholders at all levels and thus requires the candidate to be sharp, articulate, and service oriented. We are looking for an enthusiastic, energy driven problem solver who can apply his/her skills and constantly improve processes and systems, providing support across various sub-functions.

The candidate in this role will play a key role in the Operations team, providing support to the Office Manager, Advance Capability Centre – Gurugram.

Manage vendor personnel deployed at Office and ensure high service levels are maintained (housekeeping, pantry, security, etc.)

Ensure that staff / vendor personnel are trained on complex maintenance activities & follow the standard operating procedures

Ensure smooth cafeteria operations and maintaining Food & Beverage inventory levels

Set up of processes at the new office across various activities, eg. Housekeeping, F&B, Security, etc.

Provide updates to various stakeholders on events/programs/issues

Supervise and manage all transport arrangements

Make all necessary arrangements for events in consultation with specific departments & teams

Track and maintain MIS related to operations – maintain a Cost Sheet for all Administration related expenses.

Ensure adherence to all Labour / Compliance requirements & timely submission of compliance documents

Work closely with the Procurement Team to ensure best service at the best price.

Track vendor payments ensuring timely billing for all service partners.


Technical & Functional Areas of Facility Management
Stakeholder Management
Vendor Management
Negotiation Skills
People Management Skills
Problem Solving & Analytical Skills
Communication, Interpersonal & Teaming Skills
Work Management & Organizational Skills
Values & Ethics


3-4 years of relevant experience in Office Operations / Facility Management
A graduation degree (Preferred from Hotel Management)
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent oral and written English language communication skills
Strong attention to detail & strong service mindset, good business judgement
Collaborating effectively in a virtual environment, at same time demonstrating ownership
Should demonstrate highest level of integrity

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture. Experience in working successfully within a complex matrix structured organization is essential.

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Specialist, Office Operations

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Boston Consulting Group

BCG is a global consultancy with 35+ North America offices that partners with business leaders and society to solve industry-defining challenges.

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