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Senior Client Service Operation Specialist, Officer

State Street

State Street is a leading provider of financial services to institutional investors around the world.

As Client Service Operations Specialist you will be

  • Coordinating and overseeing the Collateral Services daily-business processes for the appointed team
  • Building and maintaining strong relationships to clients, counterparties and other external third parties while cultivating the culture in relationship
  • Act as “relationship manager” for a business unit / division, accountable for service levels
  • Collaborate with internal and external groups to identify, analyze and proactively resolve issues
  • Subject matter expert for corporate committees and initiatives
  • Own relationship with internal and external clients
  • Create and maintain an engaged work environment and ensure appropriate communications channels are in place
  • Overseeing client migrations and collaborating with internal and external teams to ensure successful on-boarding’s
  • Working together with clients and other internal/external parties to develop new business models
  • Supporting audits, risk assessments and compliance initiatives by providing relevant data as well as new ideas
  • Acting as oversight for outsourced tasks to our near-shoring teams while assuring accuracy and timeliness

What we value

These skills will help you succeed in this role

  • Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
  • Very good communication skills and service orientation
  • Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Education & Preferred Qualifications

  • Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship
  • More than 4 years of relevant experience in the financial industry, preferably within collateral management and/or client services
  • Knowledge of financial instruments (e.g. derivatives) and the regulatory framework in regards to Collateral industry (e.g. EMIR)
  • Proficiency in German and English
  • Strong knowledge of MS Office applications

To apply for the job click here

Senior Client Service Operation Specialist, Officer

To apply for the job click here

Contact us

State Street

State Street is a leading provider of financial services to institutional investors around the world.

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