Senior Client Service Operation Specialist, Officer

As Client Service Operations Specialist you will be

• Coordinating and overseeing the Collateral Services daily-business processes for the appointed team
• Building and maintaining strong relationships to clients, counterparties and other external third parties while cultivating the culture in relationship
• Act as “relationship manager” for a business unit / division, accountable for service levels
• Collaborate with internal and external groups to identify, analyze and proactively resolve issues
• Subject matter expert for corporate committees and initiatives
• Own relationship with internal and external clients
• Create and maintain an engaged work environment and ensure appropriate communications channels are in place
• Overseeing client migrations and collaborating with internal and external teams to ensure successful on-boarding’s
• Working together with clients and other internal/external parties to develop new business models
• Supporting audits, risk assessments and compliance initiatives by providing relevant data as well as new ideas
• Acting as oversight for outsourced tasks to our near-shoring teams while assuring accuracy and timeliness

What we value

These skills will help you succeed in this role

• Strong sense of quality and commitment to interact with internal or external clients effectively and professionally
• Very good communication skills and service orientation
• Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes)

Education & Preferred Qualifications

• Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship
• More than 4 years of relevant experience in the financial industry, preferably within collateral management and/or client services
• Knowledge of financial instruments (e.g. derivatives) and the regulatory framework in regards to Collateral industry (e.g. EMIR)
• Proficiency in German and English
• Strong knowledge of MS Office applications