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Alpha Front Office Support, AVP-1

State Street

State Street is a leading provider of financial services to institutional investors around the world.

Who we are looking for

The North America Alpha Front Office Support team will lead a team of functional support associates to resolve client inquiries and issues, and perform operational activities, including security set-up and trade blotter monitoring. The NA lead, jointly with the regional leads in EMEA and APAC, will deliver best-in-class production support client service with demonstrated executive level communication skills, partnering with front, middle and back office, data, technology and implementations teams, as well as contracted third-party vendors to respond to and resolve inquiries and issues related to the Charles River IMS application.

Why this role is important to us

State Street Alphais the first front-to-back asset servicing platform for institutional and wealth management firms. Alpha brings together real-time data and asset intelligence across the investment lifecycle to help them make better decisions and deliver growth for our clients. The team you will be joining is responsible for providing seamless service to Alpha Clients for the full spectrum of needs from operational, technical, data and service questions to incident response related to the Alpha platform.

Our team is:

  • Passionate about innovation
  • Knowledgeable about global portfolio management, trading, compliance and analytics across asset classes
  • Committed to a streamlined client experience
  • Dedicated to helping our clients make easier and more informed investment decisions to optimize returns and manage risk.

What you will be responsible for

As a Front Office Support Specialist you will

  • Receive and respond to client and business user inquiries and issues related to the Alpha platform
  • Apply frameworks for categorization, prioritization and escalation to all inquiries/issues for consistent service.
  • Follow a streamlined operational process for receiving and resolving service requests with a sense of urgency
  • Create, document, and track the status of requests through closure in a centralized workflow tool for data quality and process transparency
  • Proactively communicate accurate and timely information to clients and stakeholders about open service requests/issues
  • Partner with clients and stakeholders to resolve production issues with clearly identified short- and long-term solutions and timelines
  • Perform operational activities (e.g., security and account set-up, trade blotter monitoring)
  • Production testing for new releases (e.g., defect fixes, enhancements, implementations)

What we value

These skills will help you succeed in this role

  • Deep working knowledge of financial instruments and the investment lifecycle, including Equity, Fixed Income, Derivatives and Combinations.
  • Strong analytical and problem-solving skills
  • Demonstrated communication skills including executive interaction
  • Strong project management and organization skills
  • Client-service mindset
  • Process and efficiency oriented

Education & Preferred Qualifications

  • We are hiring for all levels of experience – title commensurate to skillset/experience
  • Bachelor’s/Master’s degree in Finance, Economics, or other relevant area.
  • CFA, CIMA, CIIA, or CFS certifications, preferred
  • Familiarity with industry software providers to promote platform interoperability (i.e., Bloomberg PORT, CRD, BRS Aladdin, SimCorp Dimension, Factset, Fidessa Minerva, Eze Software, etc.), preferred
  • Hands on experience with the Charles River IMS application, preferred
  • Experience with Salesforce Service Cloud and/or JIRA, a plus

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

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Alpha Front Office Support, AVP-1

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Contact us

State Street

State Street is a leading provider of financial services to institutional investors around the world.

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