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Business Continuity Officer


Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.

The Business Continuity Officer will play a vital, involved role with executive leadership to protect Charter’s most valuable assets – its people, brand, technology, products and services. This leader will serve as a center of expertise & excellence, responsible for coordinating various functions’ Business Continuity Management (BCM) programs. This position will work in close coordination with business leaders to develop and implement an integrated business continuity framework and response across Charter with Executive alignment.

This role is responsible for integrating a company-wide business continuity management plan that incorporates existing functional plans and sets integrated standards, aligns robust processes and ensures that controls throughout the company are effective and efficient in identifying, mitigating, and preventing risk across the company.

Additionally, this leader will establish a centralized effort to facilitate and coordinate business continuity programs across Charter focusing on the following four primary areas to increase the comprehensiveness and interrelationships of business continuity efforts across the organization: Weather & Disasters, Terrorism/Insider Threats, Cybersecurity and Supply Chain Risk Management.

This role will engage with all Charter business units to promote the importance of these critical programs, assist them in developing and maintaining their business continuity plans, and ensure alignment.

Actively and consistently supports all efforts to simplify and enhance the customer experience.

Provide leadership, guidance, and governance to deliver a best in class business continuity management system.

Ensure business unit alignment with an integrated BCM program and its requirements as determined by the senior executive team.

Develop and implement a business risk and impact analysis strategy to identify critical products and services, operational risks, recovery requirements, and map critical dependencies.

Facilitate business risk and impact analysis across key business and functional areas.

Establish core business risk scenarios to develop response and recovery strategies as part of the business continuity plan.

Ensure the validation, maintenance, and testing of response and recovery capabilities of the business continuity plans.

Develop and deliver appropriate BCM training to relevant stakeholders.

Leveraging knowledge of cybersecurity principles and frameworks, support IT and information security on the acquisition or development of effective, efficient cyber capabilities including tooling, personnel and processes that support critical cross-functional security missions (i.e., Insider Threat, Cybersecurity and Supply Chain Risk Management) to ensure technological resilience.

Work with business units to support third-party vendor resilience programs to ensure business critical third party dependencies have adequate contingency plans and capabilities to support their business commitments to Charter.

Support business units with facilities that host technology (Master Headends, Hubs) to meet standards necessary to adequately and timely recover business requirements; evolve data backup policies, recovery methodology, and offsite management processes.

Execute and ensure execution of regular tests of Business Continuity processes.

Work with a wide range of business and technology partners to evaluate risk, develop plans, define processes, and implement strategies to manage the impact of risk events across the enterprise.

Using a laddered approach to more detailed business continuity /DR practices with each BU, evaluate and develop enterprise-level program governance documentation, requirements, and controls to ensure a constant state of readiness is maintained.

Increase organizational capability through good program management.

Ensure best practices are implemented year-over-year.

Support internal and external program audits and reviews.

Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Thorough knowledge of the Business Continuity life cycle, planning, and compliance requirements
Extensive experience leading or managing business continuity and operational resilience
Demonstrated ability to develop relationships, build trust, and influence outcomes with stakeholders across the organization
Experience driving successful programs across large matrix organizations
Proven ability to interact comfortably with all levels of the organization, management, and leadership teams
Customer-centric problem solver capable of developing solutions with the business to drive resilience and action
Experience designing and running crisis simulation events
Experience developing and maintaining metrics
Excellent interpersonal, written and verbal communication (including presentation) skills
Strong project management skills and experience, able to prioritize and support multiple projects and priorities in a fast-paced, dynamically changing environment
Tolerance for ambiguity
Ability to make decisions and act with urgency

Required Education
Bachelor’s degree, ideally in relevant field: risk management, business, emergency/crisis management or equivalent, and/or training/certification in Business Continuity or Disaster Recovery

Required Related Work Experience and Number of Years
Experience leading or managing business continuity and operational resilience – 10+

Preferred Education
Certified professional designations (e.g. CBCP, MBCI, CEM, PMP, etc.) highly desirable

Office environment, frequent travel
XGN003 314143 314143BR

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Business Continuity Officer

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Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.

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