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Head of Office Operations

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
This position will primarily manage all property and facility activity in Taiwan. This role combines team leadership and a commitment to internal customer relationship management. We seek a senior leader who demonstrates proven success in building and running a fast-growing organization, delivering simultaneous complex projects and programs with demanding timelines. The successful candidate must operate as a true business partner to local business leaders, finance, HR, IT, and other functional areas and establish highly integrated relationships with vendor partners. He/she must be comfortable operating at both the strategic and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer. Experienced in multinational/multi-cultural/matrix corporate environments. Having a passion for and in-depth knowledge of Corporate real estate (Real estate and portfolio strategy project management skills and facilities operations )functions with a financial focus, is critical. The optimal candidate is an experienced, vibrant, and engaging professional who will excel within an entrepreneurial culture providing vision, leadership, and communication but not afraid to deep dive into details. They should also be approachable, knowledgeable with an ability to handle client/ vendor services fostering transparent external relationships, and balancing frugality with creativity.

Key job responsibilities
Mentors, develops, and coaches a team of RE/Facilities managers and their teams to strengthen their leadership and assist in achieving career growth
Drive RE strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally
High level relationship management with stakeholders including supporting portfolio enhancement requests in a dynamic environment
Prepares and presents project proposals to senior Business Leaders and corporate management for review and approval.
Drive and support special projects and strategic initiatives for the portfolio
Support the creation and delivery of operational objectives facilities services, programs and contracts in the portfolio
Provide strategic direction to facilities management teams (direct reports and outsourced vendor teams) who oversee facilities operations of sites
Manage third party contractors/vendors engaged in operating and maintaining sites
Accountable for annual budget development, financial variance reports and operations analysis
Further develops standards and procedures as business and customer needs evolve
Partner with procurement on opportunities to RFP and/or negotiate service contracts
Work with corporate legal counsel to manage contracts and day to day operations where applicable
Conducts regular, formal site condition inspections and solutions systemic deficiencies identified
Collaborate with global peers to ensure consistency, lessons learned, and best practices across regions

BASIC QUALIFICATIONS

• A minimum of 12+ years professional experience required – a significant portion of which should demonstrate success in managing a property and facilities organization of similar size and complexity and building/maintaining relationships with internal customers
• Demonstrated experience as a leader with 7+ years of senior management responsibilities
• Experience building and managing a team or department within a startup or entrepreneurial setting, particularly one with both proprietary and contract resources
• Bachelor’s degree in related field

PREFERRED QUALIFICATIONS

A track record of championing speed, flexibility and frugality in the face of rapid change and extremely heavy workload
• Exceptional communication skills; ( especially written & spoken English) proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skill
• Highly competent with productivity software, including Microsoft Outlook, Word, Excel, and SharePoint
• Strong interpersonal skills
• Excellent in data and analytics/ metrics
• Understanding of sourcing/procurement, building systems and maintenance, vendor management and customer service
• Comfortable with legal terms and structures for standard commercial contracts
• Proven self-starter who sets aggressive goals and consistently gets results
• Demonstrated ability to think strategically and successfully execute tactically
• Effective resource management and project management skills

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Head of Office Operations

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Amazon

Our mission: To be Earth's most customer-centric company.

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