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Cloud Security Professional – Office of the CISO

ServiceNow

At ServiceNow, we deliver digital workflows that create great experiences and unlock productivity.

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re on the 2021 list of FORTUNE World’s Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Come join the Office of the CISO team and help set the bar for cloud security!

What you get to do in this role:

ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with all other departments in ServiceNow’s security organization as well as with the sales, legal, IT and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers and partners to address questions related to the security of ServiceNow’s cloud-based service.

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with broad security backgrounds and excellent communication skills. You will be a member of the EMEA team of the Office of the CISO with a focus on German-speaking countries.

Key Responsibilities:

Lead multifaceted security conversations

Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts

Answer security questionnaires

Review and discuss security-related terms in contracts

Respond to specific prospect and customer questions related to security

Conduct security calls with customers

Support ServiceNow partners on questions regarding security

Present and evangelize on cloud adoption & assurance

Contribute to the overall messaging and positioning of the ServiceNow Security Office

Ensure the ServiceNow Customer Success team is supported

Coordinate and manage end-to-end customer cloud security experience

Actively participate in Security Industry forums, communities and standards organizations

Investigate and understand cloud threats

Escalation point for Security Incidents & investigations

Work with internal teams to resolve security issues arising from investigations

Work with international, cross-functional teams to accomplish your goals

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a distributed team. Come join the Office of the CISO team and help set the bar for cloud security!

Qualifications

Excellent communication and presentations skills (i.e. strong interpersonal and customer-facing skills)

Experience with Cloud Operations (either as a customer or provider) is required.

Minimum 5 year’s experience in IT or 2 years in Cloud Security

Understanding of Security Operations.

Security Incident Handling and remediation experience.

Expertise in enterprise cyber defense techniques

Knowledge in internet security protocols and technologies.

Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent

A general understanding of ITIL and ITSM.

Understanding of the sales life cycle.

Prior RFP and Contract experience is a plus.

Ability to articulate complex issues to customers.

Self-motivated and -driven; ability to perform and excel with little supervision.

Able to serve as an authoritative source on security.

Excellent collaborator and teammate; ability to foster and feed off of coworkers.

Ability to travel on a European and on international level occasionally

Fluent in French (native speaker) and English language

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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Cloud Security Professional – Office of the CISO

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ServiceNow

At ServiceNow, we deliver digital workflows that create great experiences and unlock productivity.

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