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Virtual Business Office Executive Director



A career in our Virtual Business Office will provide you with the opportunity to join a fast-growing team that acts as an extension of our healthcare clients’ business office. We specialize in revenue cycle functions and remediating aged 3rd party accounts receivable for hospitals, medical groups, and other providers. We leverage our custom and automated workflow and quality assurance products to enable our clients to achieve better results, which ultimately allow them to provide better patient care. From operations roles (including people and client management) to business services functions (e.g. data and programming, reporting and analytics, quality assurance, and training teams) there is a diverse range of skill sets needed and growth opportunities for new and experienced team members.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Arrange appropriate assignments and experiences to support others’ learning and development.
  • Seek out different ways to use current and relevant technological advances.
  • Analyse marketplace trends – economical, social, cultural, technological – to identify opportunities and create value propositions.
  • Deploy methods to keep up with, and stay ahead of, new developments and ideas.
  • Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
  • Drive and take ownership for developing networks that help deliver what is best for stakeholders.
  • Proactively manage stakeholders to create positive outcomes for all parties.
  • Uphold the firm’s code of ethics and business conduct.

Additional Responsibilities:

The Executive Director brings significant industry experience in senior healthcare leadership roles to the VBO. Relying on that expertise, the Executive Director leverages their business acumen and insight to create distinctive value for the VBO team and clients. This position provides strategic leadership to balance long term strategies and short term imperatives to achieve the organization’s business objectives. They are directly involved in both delivery and sales.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Required Fields of Study:
Business Administration/Management, Health Administration

Additional Educational Requirements:

Equivalent experience may be considered in lieu of a degree.

Minimum Years of Experience:
15 year(s)

Required Knowledge and Skills:

Demonstrates thought leader-level abilities as a team leader with the following:

  • Having documented technical proficiency of revenue cycle processes and technology;
  • Having the ability to establish and maintain effective working relationships with executive level counterparts;
  • Having proven analytic and data interpretation and representation skills;
  • Understanding of managing overall economic health of projects and/or large initiatives;
  • Having a dense understanding and experience of managing risk and issues related to larger programmatic efforts;
  • Having experience/involvement with sales efforts and participating in client-facing sales meetings; and,
  • Having 15+ years experience leading revenue cycle teams/ business units and/or related projects or applicable consulting background with experience at other big-four consulting firms.

Preferred Qualifications:

Degree Preferred:
Master of Business Administration

Additional Educational Preferences:

Master Degree in Business or Health Care Administration preferred.

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:

  • Develops and maintains proven client relationships on assigned engagements supporting clients as a trusted business advisor;
  • Leverages a broad understanding of innovation, people and business strategies to support the team with consulting and industry experience, helping to proactively solve our clients complex business issues from strategy to execution;
  • Collaborates on strategy, drives new business in the market, and provides technical advice across disciplines;
  • Builds proven networks within the firm to capitalize on opportunities that others are leading across a number of different business units and sectors;
  • Drives successful outcomes through direct oversight and accountability for project planning, strategy, and implementation and revenue and expenditures at the project, client, and business unit level;
  • Compiles and/or analyzes and interprets data for informed decision making;
  • Manages financial aspects of engagements, e.g. invoicing, budget and collection;
  • Grows and develops our team through hands on training and coaching; balancing everyday coaching with timely, candid and constructive formal performance feedback to coachees throughout the year;
  • Leads multiple engagements across the VBO at any given point in time which will include executive oversight, economics/ margin mgmt, human capital performance, client and issue mgmt, risk mgmt and delivering on project specific outcomes/key performance indicators;
  • Collaborates with various leaders and shared services teams within the VBO to develop & deploy new capabilities;
  • Acts and advocate for change initiatives and proactively identifies new opportunities to improve team specific performance and global performance across the VBO;
  • Supports the Director of Business Development with pull through and net new pursuits including but not limited to scoping, pricing and contracting;
  • Works with VBO leaders to develop and implement new strategies and initiatives that are aligned to the VBO’s industrialization plan and growth imperatives;
  • Provides project health summaries to VBO leadership based on predefined criteria that are used in evaluating the overall health of client specific engagements;
  • Performs project specific analytics and interpreting data in meaningful ways and presenting that information back to clients to provide additional value and insights; and,
  • Acts as a trusted advisor to our clients and internal constitutes related to the various services we provide at the VBO.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorydirector. 318033 318033WD


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Virtual Business Office Executive Director

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