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EEA Chief Operating Officer

Paysafe

TBD

Paysafe Limited (“Paysafe”) (PSFE: NYSE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com

The EEA Chief Operating Officer is personally and individually approved by the Central Bank of Ireland as an official PCF (pre-approved control function) role, declared to be fit and proper for the management of a licensed electronic money institution. The EEA COO is an Executive Director and an active member of PPSL1’s Board of Directors, represents the company in front of the industry and the regulator, and is personally liable for the conduct of the business.

The role of the EEA Chief Operating Officer includes:

  • Accountable for the management and governance of all outsourced services in respect of
    • Merchant Operations
    • Risk Operations, and
    • Product Development across Digital Wallets – Skrill, NETELLER, & Issuing, and Payment Processing – EEA Acquiring
    • Consumer Operations across Digital Wallets – Skrill & NETELLER, and
    • EEA HR Matters
  • Accountable for the robust definition of all outsourced services provided by the service providers with defined success KPIs and agreed performance standards, each as set out in the Paysafe Master Intercompany Services Agreement (MISA)
  • Accountable for the line management and leadership of the EEA Operations team, including the EEA Customer Operations Manager, EEA Merchant Operations Manager, EEA Global Head of Risk Operations, and Dublin’s Office Manager/Admin
  • Owns the performance assessment, associated reporting, and clear audit log of all outsourced services’ KPIs and the adherence to the agreed service standards by the outsourced service providers
  • Acts as first line of defence through the EEA Operations team in respect of customer and merchant satisfaction, and protection of Paysafe’s business integrity and performance in compliance with the Irish regulation as a licensed electronic money institution
  • Develops, owns, and maintains strong working relationships with the outsourced service providers and is a decision maker in driving enhanced operational processes and best business practices across Paysafe
  • Ensures that a clear escalation path is in place to the EEA CEO and Director, and other Senior Executives within Paysafe, in case of underperforming outsourced services with mitigation actions in place as defined in the MISA
  • Provides consultative and specialist support (is a trusted advisor), addressing any operations or industry related issues or concerns
  • Actively works with other divisions to ensure that the Group is able to make informed decisions and is aware of potential opportunities
  • Reviews the suitability and assesses the criticality/materiality of proposed Group initiatives from a regulatory perspective in respect of the EEA 30 region as well as proposed product and/or services developments and changes
  • Governs the intake of new initiatives into the regulated entity’s portfolio and ensures adherence to the agreed change processes
  • Assists in the development of Group policies and procedures relevant to the company’s business and ensures that the applicable policies are being implemented and are being followed by Paysafe Payment Solutions Limited and the respective outsourced service providers
  • Accountable for Operations’ risk reporting to the business through the Group Enterprise Risk Management Framework
  • Sits on PPSL1’s Board of Directors and prepares regular board reports

Key Competencies

  • Develops strategic perspective – able to develop and drive a strategic perspective to successfully steer the team between the “day to day” work and the long-term, broader view of the business strategy and decisions
  • Focuses on results – results driven, able to consistently meet and exceed commitments, whilst holding others accountable for achieving stretch goals
  • Builds relationships – able to build relationships quickly as well as a structured approach to tracking, managing and remediating performance, acting as a trusted member and advisor within the senior management team
  • Inspires and motivates others – has exceptional interpersonal and relationship management skills and is able to inspire and motivate people at all levels to achieve strong results
  • Develops others, collaborates and fosters teamwork – Able to demonstrate excellent enthusiasm and leadership and a strong work ethic necessary to succeed in a dynamic, fast-moving and results orientated environment
  • Establishes stretch goals – able to work in a time pressured and dynamic environment with a high degree of accuracy whilst maintaining focus and concentration
  • Champions changes – is willing to become a champion for new projects or programs, presenting them so that others support them. Does an excellent job of marketing projects, programs or products. Has the courage to make the changes that will improve the Organization. Quickly recognizes situations where change is needed

Experience/Knowledge & Capabilities

  • Must be present in person in the Dublin office on a regular basis and is able to travel to other Paysafe offices as and when required
  • Prior customer account management and customer support experience
  • Has proven operational knowledge of the e-money and card issuing business, its challenges and growth opportunities
  • Has extensive leadership experience in delivery and operations and proven track record of managing strong performing teams

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

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EEA Chief Operating Officer

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Paysafe

TBD

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