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Corporate and Workplace Solutions, Office of Global Security – Regional Crisis Manager, Vice President, Singapore

goldmansachs Goldman Sachs

Like most financial institutions, Goldman Sachs specializes in several key areas, including mergers and acquisitions, investment research, securities and risk management, and technological innovation.

The Crisis Management Centre (CMC), which is part of the Office of Global Security (OGS) is a critical function that supports the firm throughout APAC. We have team of 7-8 contingent worker analysts staffing the CMC that allows for 24/7 monitoring and response to any incident that impacts our people or disrupts the normal operation of our businesses. The APAC CMC is responsible for leading the firm’s crisis management response in Region.

The APAC CMC has been integral in ensuring staff safety and minimizing business impact in a number of recent events such as Typhoon Mankut in 2018, Hong Kong Protests in 2019 and the COVID-19 global pandemic in 2020.

  • Direct and oversee the running of the Crisis Management Centre (CMC) and ensure the CMC is equipped with tools, doctrine and team members to effectively monitor, escalate and respond to threats in APAC which may present a risk to people safety, including travelers, or the normal operation of our business.
  • Working with the Crisis Resilience manager, deliver effective crisis call management that facilitates the best outcomes for the firm, including chairing crisis calls and ensuring the CMC team deliver in line with the Crisis Management framework.
  • Support the development and delivery of CMC business plans to support regional business planning requirements and strategic priorities.
  • Lead the CMC analysts and Senior Analysts to ensure effective delivery of all operational output including day-to-day tasking, training, drilling, recruitment, and oversight of all CMC analysts and Senior Analysts in line with the CMC mission and core functions.
  • Lead the operational delivery of incident response and crisis management in Asia, where necessary, in liaison with OGS, other divisions, crisis responders and senior leadership, via the established crisis management framework.
  • Deliver the CMC’s data strategy, including the collection, visualization and analysis of CMC data to understand risk and performance, and facilitate data driven decision making.
  • Lead on recruitment, training and oversight of all CMC staff as well as the testing, maintenance and attestation of the crisis tools used to support the crisis management program.
  • Develop and review and conduct crisis drills as well as supporting the Crisis and Resilience Manager in wider resiliency tasks and deliverables.
  • Conduct and deliver projects that improve the operational performance of the CMC and contribute to regional and global alignment and best practices.
  • Develop strong working relationships and work in concert with physical security teams to build and enable a coordinated response to safety and security incidents.
  • Have an in-depth understanding of the risk environment across the region, including geopolitical developments and oversee the delivery of topical and timely briefing products for OGS and GS leadership
  • Resolve technical and process-related issues in the CMC, to ensure continuous operational readiness.
  • Manage vendor relationships and contracts to ensure value for money and high quality service delivery as per specified requirements.
  • Coordinate the review and update of OGS APACs Business Continuity Plans
  • Flexible working, able to support CMC operations outside of normal business hours in times of crisis.
  • Create and maintain an inclusive, meritocratic culture that embraces continuous improvement, leading by example.
  • This position reports to the Regional Security Director.


Basic Qualifications

  • Excellent leadership and people management skills to ensure high quality consistent delivery through others
  • Strong risk management – being able to identify and anticipate threats and risks and take appropriate, corresponding action
  • Ability to operate with sound judgement under pressure
  • Critical thinking, a willingness challenge the status quo and seek continuous improvement
  • Strong communication, networking and stakeholder management skills, including senior leadership, to champion and defend the work of the CMC and OGS
  • Excellent organization skills, with the ability to coordinate multiple requests for information and prioritize accordingly.
  • Strong analytical ability especially in the production of geopolitical and incident reporting.
  • Excellent communication skills (both oral and written) and the ability to guide and edit others’ work.
  • A broad understanding of the global security environment, with a particular focus on Asia.
  • Numerically proficient and confident working with data to identify insight and inform decision making to drive continuous improvement

Preferred Qualifications

  • 3 years’ experience in Crisis Management or similar fields
  • A comprehensive network of internal and external relationships, including engagement with professional and industry bodies

Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm’s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm’s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm. CSRE’s vision is to provide the world’s best workplace to the people of Goldman Sachs. OGS’s mission is to protect the firm’s people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management. We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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Corporate and Workplace Solutions, Office of Global Security – Regional Crisis Manager, Vice President, Singapore

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Goldman Sachs

Like most financial institutions, Goldman Sachs specializes in several key areas, including mergers and acquisitions, investment research, securities and risk management, and technological innovation.

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