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Alpha Front Office Support-3 – AVP

State Street

State Street is a leading provider of financial services to institutional investors around the world.

  • Bachelor’s/Master’s degree in Finance, Economics, Financial Engineering, Mathematical Finance or other relevant area.
  • 7+ years of experience (AVP) / 5-7 years of experience (Officer) / 3-5 years of experience (Sr. Associate) / 0-3 years of experience (Associate) with prior trading support, fund accounting or trading experience
  • Proficient understanding of SQL.
  • Familiarity with industry software providers to promote platform interoperability (i.e. Bloomberg PORT, CRD, BRS Aladdin, SimCorp Dimension, Factset, Fidessa Minerva, Eze Software, etc.) (preferred)
  • Advanced working knowledge of financial instruments including Equity, Fixed Income, Derivatives and Combinations.
  • Customer service mindset motivated to resolve customer concerns quickly and thoroughly
  • A team player who demonstrates a positive, collaborative, solution-based thinking
  • Strong project management and organization skills, with the ability to manage multiple and competing priorities
  • Process oriented
  • Strong analytical and problem-solving skills
  • Good communication skills with the ability to translate highly technical information into clear and concise business language
  • Ability to work in a fast-paced, globally structured environment with the ability to work outside of normal working hours to support 24/5 global coverage
  • Hands on experience with the Charles River IMS application (required for Officer/AVP)
  • Experience with Salesforce (preferred)

What You Do

  • Apply frameworks for categorization, prioritization and escalation to all inquiries/issues for consistent service.
  • Follow a streamlined operational process for receiving and resolving service requests with a sense of urgency
  • Create, document, and track the status of requests through closure in a centralized workflow tool for data quality and process transparency
  • Proactively communicate accurate and timely information to clients and stakeholders about open service requests/issues
  • Partner with clients and stakeholders to resolve production issues with clearly identified short- and long-term solutions and timelines

To apply for the job click here

Alpha Front Office Support-3 – AVP

To apply for the job click here

Contact us

State Street

State Street is a leading provider of financial services to institutional investors around the world.

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