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Virtual Business Office (Health Provider): Manager



A career in our Virtual Business Office will provide you with the opportunity to join a fast-growing team that acts as an extension of our healthcare clients’ business office. We specialize in revenue cycle functions and remediating aged 3rd party accounts receivable for hospitals, medical groups, and other providers. We leverage our custom and automated workflow and quality assurance products to enable our clients to achieve better results, which ultimately allow them to provide better patient care. From operations roles (including people and client management) to business services functions (e.g. data and programming, reporting and analytics, quality assurance, and training teams) there is a diverse range of skill sets needed and growth opportunities for new and experienced team members.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Pursue opportunities to develop existing and new skills outside of comfort zone.
  • Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
  • Coach others and encourage them to take ownership of their development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm’s/client’s expectations.
  • Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Focus on building trusted relationships.
  • Uphold the firm’s code of ethics and business conduct.

Additional Responsibilities:

This is a leadership position that brings business knowledge, innovation, and insight to create distinctive value for PwC and its clients while creating a culture of individual ownership and accountability for high performance. This role will provide operational and strategic leadership to plan, organize, direct, and evaluate various functions to support the overall financial goals of our clients.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
8 year(s)

Preferred Qualifications:

Additional Educational Preferences:

Bachelor’s degree or higher required in business related field, Healthcare Administration preferred; equivalent combination of education and/or work experience may be considered.

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader:

  • Directing overarching, results-driven activities on large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team;
  • Developing engagement frameworks, plans and program structure; work with client to define resource needs and managing engagement expectations;
  • Shaping and delivering various projects that exceed the expectations of our clients and our own quality criteria;
  • Updating and reviewing results of management reports to inform engagement leaders of project statuses, as well as provide the necessary controls and timely completion for client service projects;
  • Managing the financial aspects of engagements, e.g. invoicing, budget and collection;
  • Identifying and discussing key issues with our clients to identify potential opportunities; responsibility for a majority of day to day client communications; and,
  • Growing and developing our team through hands on training and coaching; balancing everyday coaching with timely, candid and constructive formal performance feedback to coaches throughout the year.

Delivers significant business results that reflects strategic and creative thinking, problem solving, and individual initiative in leading large scale engagements and managing client accounts in a collaborative and fast-paced environment through the following abilities:

  • Generating a vision, establishing directions and creating an atmosphere of trust; values the success of others’ engagements;
  • Evaluating overall strategy against client expectations and organizational values to identify path with greatest probability of success; approving and/or making decisions based on analysis and experience;
  • Seeking out diverse views to encourage improvement and innovation;
  • Communicating with presence and influence in both formal and informal settings, preparing and presenting persuasive written and verbal materials to executive-level leadership and/or large audiences; and,
  • Leveraging MS Excel, PowerPoint, Word, Project, Visio to communicate effectively in written and oral formats to various situations and audiences.

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado’s Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisorymanager. 341942 341942WD


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Virtual Business Office (Health Provider): Manager

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