Short Range Planning Analyst – Back Office

Purpose of Job:

To effectively and promptly:

• Build and maintain forecasts and staffing plans to provide Operations/Business partners with the information they need to proactively hire, train, and shift staff in order to achieve service levels and financial targets
• Communicating staffing plans, risks, and recommendations to VPs and Directors, and collaboration with these leaders to continually adjust based on changing business needs
• Analyze inventory and performance against targets, identify causation/drivers to any unplanned results, collaborate with Workforce and Operations partners as needed, and determine corresponding work

Primary Responsibilities:

• Create and maintain staffing models for Operations/Business areas, which requires a complete knowledge of Ops’ business objectives, inventory, and performance metrics
• Routinely present to and collaborate with Operations/Business partners, including VPs and Directors on staffing models, data analysis, and recommendations to improve service while reducing cost
• Collaborate with Workforce, Operations, and other business partners to ensure we have accurate data in our models, e.g., data feeds, root cause of data anomalies, changes to business models, special project details, etc.
• Collaborate with the Long Range (financial) Planning team on the budgetary process, including vendor forecasting and planning to ensure short-range and long-range plans are in alignment
• Collaborate with Learning & Development on training classes and planned hiring
• Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing or inventory crises/challenges, including developing innovative approaches to solve problems
• Analyze, review, forecast, and trend complex data – creating “what if” models, identifying viable options to enable data-driven decisions that establish Business’ operating model and organizational structure
• Work independently and have a strong business ownership, while serving as a resource to others

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate’s degree or 2+ years of experience in business/finance analysis or workforce forecasting and planning
• 2+ years of experience using advanced level of proficiency in MS Excel working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions
• 2+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
• 1+ years of experience with either back-office or call center transaction and production tracking applications
• Excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities
• Intermediate level of proficiency in MS Word and MS PowerPoint
• Adaptable and able to quickly move with change while maintaining a positive attitude
• Ability to work a flexible schedule as needed for infrequent occasions, including early hours, weekends, and holidays

Preferred Qualifications:

• Previous experience communicating with, and presenting to, VPs and Directors to provide performance status and recommendations as well as collaborate for solutions
• Previous experience in capacity modeling, six sigma/process improvement, or project management
• Previous experience leading medium-sized projects
• Previous experience with MS Access with the ability to understand queries
• Previous experience maintaining an automated work routing application in a back-office environment, i.e., enterprise work router
• Previous experience working with scheduling applications, e.g., IEX
• Previous experience in Tableau with skills in creating adhoc reports
• Previous experience using MS Visio for process flows/mapping
• Experience in the healthcare industry with products and services

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)