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Alpha Middle Office Client Service, Managing Director

State Street

State Street is a leading provider of financial services to institutional investors around the world.

AJob Description

Who we are looking for

High visibility client-facing role individual skilled managing complex internal and external relationships and supporting a variety of client business management responsibilities. Looking for one with strong industry and technical proficiency to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. Alpha Middle Office Services is one of the fastest-growing State Street business units, aligned with the rapidly expanding Middle Office Outsourcing industry segment. Already supporting a substantial number of top-tier global investment manager clients, Alpha is leveraging its leading market share, extensive capabilities, and a strong growth pipeline to achieve significant scale advantage and margin growth. This Managing Director position will play a critical role in ensuring client revenue retention, growth, and profitability, through extensive engagement with both clients and sales prospects, and by managing a client service team dedicated to delivering service excellence.

What you will be responsible for

As the Managing Director, Alpha Middle Office Client Service will responsible for:

  • Senior manager of Alpha MO client service team covering multiple complex clients across all facets of the MO relationship. Lead by example in creating a culture of openness, high-performance, and change.
  • Accountable as member of Alpha MO senior management team to further advance the optimal service operating model and influence opportunities to increase quality, productivity and control related to the Alpha model.
  • Manage client relationships and sentiment via extensivedailyinteraction with senior client counterparts in measuring and improving service levels and addressing a wide range of business issues including contractual and commercial negotiations, change management, and supporting clients through strategic product expansion and industry developments.
  • Act as senior client service management representative throughout the sales and onboarding cycle for new Alpha MO prospects (e.g. RFP, development of financial pricing strategy and future state operating model, technical implementation onto the State Street platform)
  • Serving as the senior Voice of the Client on behalf of Alpha MO Services, provide leadership in complex matrixed environment effectively collaborating across functional and geographical boundaries to influence and gain buy-in to deliver on client satisfaction and profitability.

What we value

These skills will help you succeed in this role

  • Proven ability to detect emerging industry trends (operations and IT) and make recommendations for creative changes.
  • Comfortable in working in a collaborative, fast-paced, agile environment.
  • Strong interpersonal, written, and oral skills to enable effective presentation to clients and State Street executive management.
  • Ability to read, analyze and interpret P&L to make informed decisions from a business management perspective

Education & Preferred Qualifications

  • 10+ years of financial services experience, preferably in client management, investment manager operations, technology, or product management disciplines.
  • Staff Management – ability to manage teams on a direct and/or a dotted-line basis. Managing by influence will be a key ingredient to success.
  • Proven ability to achieve results with the persistence and patience to work effectively with a wide range of internal and external constituents.
  • Demonstrated skills in problem assessment and resolution as well as collaborative problem solving in a complex setting.
  • Operational Risk Management/Awareness – strong understanding of risk/problem areas and ability to navigate internal and client situations related to service issues and/or errors.
  • Education: BA/BS or equivalent. MBA preferred.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

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Alpha Middle Office Client Service, Managing Director

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Contact us

State Street

State Street is a leading provider of financial services to institutional investors around the world.

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