Advocate Aurora Health
Advocate Aurora is a nationally recognized healthcare provider, caring for patients in Wisconsin and Illinois. We help people live well.
- Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training. Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
- Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to: inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
- Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents. Serves as a primary resource for de-escalation.
- Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
- Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
- Performs liaison rounding duties to cultivate close partnerships with all department and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
- Liaisons with state and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
- May serve as a precept for newly hired officers, providing feedback and assisting in maintaining competencies for all officers.
- Maintains current department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of critical restraints, etc.
Licensure, Registration, and/or Certification Required:
- Security Officer healthcare certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) needs to be obtained within 2 years, and
- Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)., This is required in order to carry a taser at work. License can be obtained after hire and one must be at least 21 years old to qualify. and
- A valid drivers license issued by the Division of Motor Vehicles, and
- High School Graduate.
- Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.
Knowledge, Skills & Abilities Required:
- Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
- Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
- Demonstrated ability in verbal and written communications.
- Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
- Ability to work a flexible scheduling including off-shifts, weekends and holiday, as necessary.
- Ability to meet and maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, etc.
Physical Requirements and Working Conditions:
- Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs of force.
- Temperature in working environment (when outside) may vary between – 10 to 90 degrees due to seasonal changes.
- May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
- Operates all equipment necessary to perform the job.
- Ability to defend self and/or others in case of physical confrontations.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.