Clinical Office Assistant- FLOAT, Physical and Occupational Therapy

Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in a clinic, office, or department setting where patients, physicians, and office staff interact.

Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.

Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.

Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.

Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.

Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.

Generates basic reports, modifies/updates existing reports, and distributes reports as needed.

Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.

Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.

May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Scheduled Hours

Monday – Friday (no weekends), shifts between 7am – 6:30pmFloating locations: Good Hope Clinic, Northwest Clinic, Mequon – 2 locations, Grafton hospital, Cedar Creek Clinic & Port Washington.

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Knowledge, Skills & Abilities

Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.Strong organizational skills and attention to detail.Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.Ability to operate standard office equipment.