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Client Service Officer – Operations

State Street

State Street is a leading provider of financial services to institutional investors around the world.

Who we are looking for

Under the direction of the Managing Director; the Operations Manager,CSO, is responsible for actions related to controls and governance within the shared Settlements, Income, and Lending spaces. Primary focus of the job is to ensure there is sound governance on all operational tasks performed by the Operations teams. Daily KPIs are being monitored and evaluated. RAG status is utilized to ensure errors are discovered and remediated prior to external client consumption. The candidate should need minimal supervision and oversee a team of direct reports. Will work closely with our global site leads and the follow the sun model.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Manager you will

  • Build core skillset and subject matter expertise
  • Implement and monitor operational controls
  • Monitor and track daily, weekly, and monthly KPIs

What we value

These skills will help you succeed in this role

  • High critical thinking and strong communication
  • Interact with various global locations on a daily basis
  • Strong written and verbal communication skills

Education & Preferred Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years’ experience
  • Proficiency in Office Suite Applications

Additional requirements

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

COVID-19 Protocols: Complying with State Street’s COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

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Client Service Officer – Operations

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Contact us

State Street

State Street is a leading provider of financial services to institutional investors around the world.

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