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Implementation Associate


LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. We recently secured more than $100M in Series C funding to help us get there.

We’re headquartered in Chicago, but our team members have the option to be fully remote or hybrid. We have team members scattered across various states and some are even located in the UK. So unless a function of your job requires you to be in the Chicago office, you do you. 

Sound too good to be true? It’s not. Just ask Built In, Crain’s Chicago Business, and the Chicago Tribune.

We are seeking an energetic Implementation Services Associate / Senior Associate  that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

How you’ll spend your time:

  • Assist new customer on boardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
  • Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
  • Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
    • Deploy our out-of-the-box applications
    • Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
    • Configure highly customized use cases on Risk Cloud based on unique customer requirements
  • Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
  • Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
  • Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Work with the Sales and Solution Engineering teams as needed to assist with implementation scoping and expectation setting, as well as to ensure a smooth handoff from pre-sale to post-sale
    • Engage with Integration Services team to assist with gathering requirements to build custom Risk Cloud integrations, when applicable
    • Partner with the Professional Services, Customer Success, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and  influence our Risk Cloud product roadmap
  • Conduct highly effective meetings with customers over web conference

We get excited about you if you have: 

  • Bachelor’s Degree
  • 2-3 Years experience in management consulting /  risk advisory
  • Experience in GRC, risk management, compliance, or audit, preferred
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001, preferred
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

What else is in it for you?

We offer competitive salary, stock options, and health and wellness benefits. But we think that’s the baseline for a modern, employee-centric company. Our Total Rewards Package is designed to support you both at work and outside of it — because we do want you to have a life outside of work. So you’ll get generous PTO, Summer and Winter Fridays, and Health Days, so you have time to recharge and relax. We also help you advance your career with an Emerging Leaders Program and a Continued Education stipend ($1,000 per year per person).

Perhaps most important, we aim to create an environment where everyone feels safe showing up as they are. We encourage everyone to join one of our Employee Affinity Groups (BELogicGate, Women in LogicGate, and PRIDE), attend regular training, and participate in conversations that foster a sense of belonging. Interested in joining the Herd? (Sorry, did we not mention our mascot is a goat?) Apply today!

Feeling super pumped about the culture and the role, but don’t know much about GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

  • GRC stands for governance, risk management, and compliance
  • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. Bottom line: they keep their company in line. 
  • GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. Yowzah! That’s a lot of opportunity!

This job must be performed entirely outside of Colorado.

LogicGate is dedicated to creating a community of diverse professionals, as we believe this creates a strong sense of belonging which ultimately enables our business to succeed. We are passionate about creating safe, inclusive spaces for all those who come through our doors! We’re proud to be an equal employment opportunity employer who does not discriminate on the basis of race, gender, sexual orientation, gender identity, age, national origin, disability, religion, veteran or military status, or any other protected status.

#BI-Remote #LI-Remote

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Implementation Associate

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