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Sr Technical Account Manager

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.

As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

A day in the life

About the hiring group

The Americas Public Sector (AMER-PS) Enterprise Support team is comprised of Technical Account Managers (TAMs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them.

Job responsibilities

BASIC QUALIFICATIONS

  • 6+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Bachelor’s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience
  • Current, active US Government Security Clearance of TS/SCI with Polygraph

PREFERRED QUALIFICATIONS

  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role
  • 7+ years of technical engineering experience
  • Experience in operational parameters and troubleshooting for four (4) or more of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
  • Experience in Informational Technology operations
  • Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s)Experience in a 24×7 operational services or support environment
  • Experience with AWS services and/or other cloud offerings
  • Experience leading an Enterprise firm through a Cloud Migration
  • Understanding of application, server, and network security (NIST 800-53, NIST-800-171, FedRAMP, DoD CC SRG)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr Technical Account Manager

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Amazon

Our mission: To be Earth's most customer-centric company.

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