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Customer Success Manager – BetterUp Care

BetterUp

TBD

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

 BetterUp Care is a transformational platform supporting personal and professional growth by developing resilience and mental fitness, helping employees unlock their full potential and thrive. Most employees are languishing and traditional behavioral and digital health solutions are not designed to help them thrive and prepare for stress and anxiety that may be around the corner.  Peak performance and human transformation all begin with putting our mental fitness first and taking proactive steps to build resilience.  

BetterUp Care combines the world’s leading 1:1 and group coaching programs with AI and evidence-based solutions to craft personalized plans for every employee. Our coaches and guides ensure employees are not alone in their journey.  With over a million sessions delivered globally, our coaching program is unparalleled and our clinical and performance based outcomes support the transformative effects we can have for employees and the broader organization.

The Customer Success Manager role contributes to the mission of BetterUp by ensuring that our customers and members receive the full value of the BetterUp platform. The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers are our clients’ key strategists, consultants, and growth planners. CSMs partner with the Account Management and Deployment teams to drive adoption, renewals, and expansions. Leadership skills, client service orientation, strategic consulting, project management, relationship mastery, problem-solving, and storytelling are the core skills exercised in this role.

What you’ll do:

  • Ensure Successful Deployments:  oversee customer launches and consult on best practices for effective end-user adoption.
  • Manage Customer Health: using data, monitor customer health, take proactive steps to mitigate signs of risk, and act as the ultimate consultant to encourage user adoption and ultimate value. 
  • Grow Adoption: influence customers to effectively utilize the BetterUp platform and expand their usage. Driving Adoption requires active planning and expertise with organizational change. 
  • Engage Customers:  keep customers engaged with regular touchpoints such as QBRs, ongoing operational check-ins, and consultations.

If you have some or all of the following, please apply:

  • 7-10 years of Customer Success experience, including experience supporting enterprise customers (5000+ employees)
  • Customer Success experience in benefits or behavioral/digital health
  • Strong experience inspiring customers to do something different. Should have experience consulting or managing customers in a solution that required behavior change of end-users. 
  • Strong experience keeping customers’ expectations grounded in reality, and pushing back while maintaining a positive relationship. Must be able to be prescriptive, consultative, and credible. 
  • Past experience building deep relationships with customers, stakeholders, and client teams. Must have previously served as the main point of contact for customers. 

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

  • Access to BetterUp coaching; one for you and one for a friend or family member 
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental and vision insurance
  • Flexible paid time off
  • Per year: 
    • All federal/statutory holidays observed
    • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
    • 5 Volunteer Days to give back 
    • Learning and Development stipend
    • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

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Customer Success Manager – BetterUp Care

To apply for the job click here

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BetterUp

TBD

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