Our mission: To be Earth's most customer-centric company.
At AWS ProServe India LLP, we’re hiring an Engagement Manager assist our internal customers to lead AWS consultants, partner, and client teams. Engagement Managers, assist our internal customers in managing and delivering AWS cloud products and services that enable our customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our internal customers and partners remove constraints and accelerate their journey to AWS.
AWS ProServe India LLP engage in a wide variety of projects for internal customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team in India collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our internal customers across all industries. Engagement Managers help internal Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.
§ Assist in collaborating with AWS field BD, pre-BD, training and support teams to seek to understand our internal customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
§ Experience to assist in leveraging formal project management and development methodologies on enterprise level engagements for internal customers.
§ Possesses good knowledge of project management best practices and how to apply them in an effective yet pragmatic way across mid-sized to large projects.
§ Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology.
§ Assist in leading individuals, teams or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then driving the AWS team members, internal customer stakeholders/SMEs and potentially other participants to achieve those goals while understanding the client environment and any limitations to execution.
§ Actively looks for ways to improve process efficiencies and effectiveness.
§ Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
§ Ability to make decisions guided by policies, procedures and business plan with limited guidance.
§ Business and financial acumen.
§ Business case development.
§ Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.
§ Plays an active role in managing project goals and driving teams to achieve internal customers’ business outcomes by managing issues, risks, decisions, and action items.
§ Ability to take ownership, work under pressure and meet deadlines on time.
§ Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement.
§ Takes proactive steps to ensure teams meet or exceed customer expectations.
§ Works effectively in a dynamic environment with changing priorities.
§ Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
§ Outstanding written and verbal communication skills with team members and audiences of all levels.
§ Interfaces with internal customer and internal AWS stakeholders which consists of senior leadership teams (Program Directors) and project level resources such as SMEs.
§ Assists in planning and oversees the preparation and dissemination of project communications.
§ Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed. Recognizes environmental or cultural nuances and adapts.
§ Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management.
§ Proven success in working with teams and executive leadership in a global company environment.
§ Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
§ Proven experience working in a matrix environment, managing multiple stakeholders.
§ Negotiation and conflict resolution capabilities.
§ Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
This role is open for Hyderabad, Pune, Mumbai or Bangalore
§ Prior track record for delivering IT projects
§ 2+ years’ experience working as a ScrumMaster across multiple cross-functional teams
§ Led teams and engagements utilizing agile approaches, value and principles as well as Scrum framework
§ Understands the value proposition of the public cloud and has delivered cloud engagements (IaaS, PaaS, Saas)
§ Experience with Agile and Project Management (APM) toolsets (Jira, RallyDev, VersionOne, Taiga, etc).
§ Bachelor’s Degree or equivalent experience.
§ Ability to travel to client locations to deliver professional services as needed.
- § Managed technical projects consisting of 20 or more people totaling over $500,000 budget
§ Managed and delivered IT engagements for a ET500 or Fortune 1000 company.
§ Has at least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
§ AWS Experience and Certifications.
§ Managed engagements using both Waterfall and Agile/Iterative methodologies.
§ Bachelor’s Degree in Engineering, MBA or Masters in Computer Science.
§ Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts§ FinancialForce Professional Services Automation (PSA) for Salesforce