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Technical Account Manager 4

Adobe

Adobe is changing the world through digital experiences by helping customers create, deliver and optimize content.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximise their investment.

Customer Business Objectives:

Candidate needs to understand the customer’s business cycle, technical and business road-map, and goals for our solutions support.

Ownership:

Candidate needs to have the ability to own coordination of all efforts across necessary client and internal Adobe teams, escalating to leadership in a timely

manner as needed

Service Delivery Planning:

Review customer goals, priorities & pain point every quarter. Technology assessments are completed and delivered per year per solution covered which highlight risks, mitigations and provides priority recommendations. Obtain buy in from customers on the need and value to execute on recommendations.

Communication:

Candidate needs to clearly communicate, both written and verbally, at the

appropriate level given the audience

Situation & Issue Management:

Reduce support tickets being raised, prevent escalations and P1 issues. Identify causes and take actions to prevent re-occurrence of escalations, P1 incidents or repeat issues are known, documented and a plan to mitigate is agreed.

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Technical Account Manager 4

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Contact us

Adobe

Adobe is changing the world through digital experiences by helping customers create, deliver and optimize content.

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