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Customer Success Manager, Digital Marketing/Ecommerce

Wunderkind

Wunderkind (formerly BounceX) is an online marketing analytics platform—enabling its clients to track web traffic as they convert new customers.

Wunderkind is looking for a Customer Success Manager to join our team.  

As a Customer Success Manager you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management, including building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service. Our clients are mostly multi-channel retailers, with growth in other verticals as well.

Responsibilities

  • Own the relationship and ultimate success of a dedicated segment of Wunderkind’s customers, including initial onboarding, strategy development, campaign execution and optimization, and retention
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • Compile and understand campaign results/analytics to inform the evolution of the roadmap
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, and engineering
  • Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services 
  • Train your clients on how to use the Wunderkind platform

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyways. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you.

Qualifications

  • 2+ years experience in client services, account management and/or digital marketing
  • Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
  • Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Experience with creating and launching email marketing strategy and campaigns for retailers on one or more ESP (email service provider) platforms
  • Strong understanding of digital marketing analytics
  • Strong technical skills or the ability to quickly learn technical concepts
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • The ability to influence
  • Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
  • Ability to tackle projects with little direct input or oversight; work with uncertainty and manage through many priorities and opportunities at once

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

JOIN US ON OUR MISSION 

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible. Wunderkind recently acquired SmarterHQ so marketers can now unlock more revenue than ever before across SMS and email.

Wunderkind drives $1.2 billion dollars annually in directly attributable revenue for top eCommerce brands like Uniqlo, Sonos and HelloFresh, often ranking as a top-3 revenue channel in their own analytics. Wunderkind is maniacally obsessed with ROI and aims to be the infrastructural interface between individuals and brands in a world where consumers choose what they want, from whom, and when.

Having raised over $44.9 million in funding from proven firms like Battery Ventures, Cross Creek Advisors and Primary Ventures, Wunderkind was named the Fastest Growing Software Company in America by Inc Magazine. With headquarters in New York and London, Wunderkind has been recognized by Glassdoor and Crain’s for its exceptional culture and being one of the top places to work in the country. The company recently signed both the White House Equal Pay Pledge and the United Nations Women’s Empowerment Pledge and continues to set the bar as a pioneer in technology innovation and workplace inclusion initiatives.

What bonds our community together is our commitment to 5 Core Values:

  • Come Hungry
  • Carry Each Other
  • Drive Undeniable Performance
  • Respect People, Privacy, Ideas
  • Bounce Back

Come join us on our mission.

#LI-MD1

To apply for the job click here

Customer Success Manager, Digital Marketing/Ecommerce

To apply for the job click here

Contact us

Wunderkind

Wunderkind (formerly BounceX) is an online marketing analytics platform—enabling its clients to track web traffic as they convert new customers.

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