web analytics

New Graduate – Customer Success

VMware Carbon Black

VMware Carbon Black provides transformative solutions that create a world safe from cyberattacks.

Job Description

Title: Associate Customer Success Manager

Start Date: July 2022

Opening: 1 position

Prerequisites criteria:

  • We’re looking for final year students graduating in July 2022 and/or recently graduated from July 2021 onwards).
  • This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

Why will you enjoy this new opportunity?

The Academy Training program is designed to fast track our new graduate hires from training into successful careers in the Worldwide Sales and Services organization. We offer you in-depth training focused on our most exciting technologies, while growing your skills throughout the progression.

At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly.

Our software forms a digital foundation that powers the apps, services and experiences that are transforming the world.

Success in the Role: What are the performance outcomes after Academy Program you will work toward completing?

Associate Customer Success Manager (ACSM) is assigned to a portfolio of accounts in a specific geography and is responsible for the success of our customers and partners. As an Associate Customer Success Manager, your main goal is to help our valued cloud customers maximize their value and achieve their desired business outcomes from VMware solutions and services.

In this dynamic customer facing role, you will gain opportunity to collaborate and partner with individuals at all levels of the organization. You will drive the post sales engagement of the customer lifecycle, including but not limited to, onboarding, adoption, consumption, retention, and expansion with an assigned portfolio of your customer accounts. Occasionally, you will also be involved in the presales motion to help the sales team to close important deals.

You will work closely with multiple stakeholders engaged with our customers and partners, e.g. Sales, Support, Product and Engineering teams to design and execute customer success plans to ensure our customer objectives are met.

The ACSM potentially should have a longer-term perspective and vision as the customer’s trusted advisor and primary point of contact for our customers.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • Build long-term good relationships with customers, advocating for them and establishing and sustaining a healthy and virtuous partnership.
  • Drive customer milestones, eg. onboarding, adoption and consumption, in alignment to customer use cases and roadmap.
  • Ensure timely and successful customer onboarding, enablement, and training to help customers benefit from the business value of our partnership and offerings.
  • Maintain customer satisfaction and Net Promoter Score through engaging our internal teams, removing roadblocks, and influencing solution roadmaps in support to our customers.
  • Drive solution to problems or critical issues by aligning appropriate resources with different internal stakeholders.
  • Proactively review on customer consumption and health scores to derive actionable insights to help customers optimize their SaaS investment.
  • Conduct Monthly Service Reviews and Executive/Quarterly Business Reviews to proactively track progress against the Success Plan and monitor deployment velocity, consumption and proactively works towards addressing any blockers.
  • Partner with Sales or independently to identify expansion and growth opportunities for customers who may benefit from additional services.
  • Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

Requirements

  • Bachelor’s degree.
  • Great communication, presentation, and facilitation skills. Storyteller.
  • Be a champion for your customer by having a bias for action and accountability while advocating for their needs.
  • Critical thinker who is comfortable solving difficult issues with little supervision.
  • Ability to multi-task and work in a dynamic environment with constant change to address emerging issues and challenges.
  • Willing to be a hands-on contributor and a proactive team player.

What is the leadership like for this role? What is the structure and culture of the team like?

The role would be reporting into Connie Wai, Senior Manager, APJ Cloud Customer Success. We are a team passionate about helping our customers. We are also a people-oriented and diversified team: every one of us has our own personality and experience, a unique ingredient that we bring to the mix in a team where all flavours are safely considered. We like to blend all types of personalities, across generations and cultures and respect all educational nuances.

If you are a passionate in helping customer’s success, we would love to have you on our growing #VMCapjCS team.

Where is the role located?

Singapore. Non-Remote. Flexible work arrangement such as working from home are allowed.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

To apply for the job click here

New Graduate – Customer Success

To apply for the job click here

Contact us

VMware Carbon Black

VMware Carbon Black provides transformative solutions that create a world safe from cyberattacks.

Related Jobs